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User Notification Name/Email Address Issue

  1. I created a simple contact for on my website. In the notification part of the form in the "Notification to User" part I specified a "From Name" but when I do some testing with the form I get an email with the admin email of the site in the name field of the email. Any ideas how I can fix this?

    My page is ianmcconnell.tv/contact

    Posted 7 years ago on Wednesday November 14, 2012 | Permalink
  2. David Peralty

    This is usually because something is overriding Gravity Forms' settings. Either a plugin or your server itself. Can you test for a plugin conflict using the following steps?

    http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict

    Posted 7 years ago on Wednesday November 14, 2012 | Permalink
  3. I tested for a plugin conflict as that documentation explains but I still got the same result. Truth is I'm pretty early in development on the site so I didn't have many plugins. I also defaulted back to the Twenty Ten theme.

    Posted 7 years ago on Wednesday November 14, 2012 | Permalink
  4. David Peralty

    Can you try a PHP mail script (the one on this page might do: http://www.w3schools.com/php/php_mail.asp ) and see if you can set a FROM name on this and test to make sure it works?

    I am trying to see if it is WordPress specific or a server configuration issue.

    Posted 7 years ago on Wednesday November 14, 2012 | Permalink
  5. I'm afraid I'll need a little hand holding along the way on this one...what am I supposed to do with this script? Where do I put it, what do I all change?

    Thanks...

    Posted 7 years ago on Thursday November 15, 2012 | Permalink
  6. David Peralty

    You might want to ask your host for help. Basically, I was trying to get you to upload a basic PHP e-mail script to your server to test to see if it is PHP or WordPress that is causing the problem. Your host should be able to do this for you. Ask them to test to confirm sendmail is working with a from name declared.

    Posted 7 years ago on Thursday November 15, 2012 | Permalink
  7. I reached out to my host on this and they said it was outside of their support bounds (Bluehost). There has to be a relatively quick fix on this...I really need a step by step on this one.

    Posted 7 years ago on Friday December 28, 2012 | Permalink
  8. David Peralty

    The issue is that there are far too many variables outside of Gravity Forms' control, which is why I asked you to contact your host. Here is our current support walkthrough for notification issues: http://www.gravityhelp.com/documentation/page/Troubleshooting_Notifications

    If there was more that we could do, I would surely do it, as I want to see everything work for you, but Gravity Forms just passes the e-mail details to WordPress' built-in sendmail (wp-mail.php) and as such, your server configuration, other plugins, and more can come into play to make issues arise.

    Posted 7 years ago on Friday December 28, 2012 | Permalink