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User recieves error message

  1. Hi,

    A user contacted me about an error she received. When I asked for specifics she wrote this, "I filled out the form. The first time I tried to email it, I got a message that there are errors, and I saw where I had forgotten to put in my last name. I corrected the problem. Then I tried 2 more times, got the same error message, but there were no more errors indicated." This would be here:

    It works for me. I haven't a clue about how to troubleshoot. I don't have her entries captured in the back end so that function never triggered. This is not the first time I've has an occasional person say they have trouble with the form. I've upgraded forms. Suggestions? Ideas about what the issue is?

    Posted 10 years ago on Wednesday January 25, 2012 | Permalink
  2. No answer to my query above? I got another comment about someone not being able to fill out the form. Some clues for troubleshooting would be useful. Thanks,

    Posted 10 years ago on Monday January 30, 2012 | Permalink