Using Gravity Forms with iThemes Builder theme - menus and icons don't appear

Gravity Support Forums » Plugin Support » Gravity Forms

dfwgreg
Member

I have a clean WP 2.9.2 install. With iThemes builder added, the first time I installed Gravity Forms, it created menus on the left for new form and edit form. There was no overall FORMS area where settings, help, export etc. lived.

Form creation worked.
The icon on the edit page bar didn't appear at all. I manually typed in short code, the form works.

I switched to the default theme and back to Builder. Now none of the Gravity menu items are there.

I deactivated Gravity, delete all the files and reloaded. Now it doesn't show up at all.

The only issue seems to be a conflict with getting the menu items on the left nav bar, and the icon above the edit panel.

I am posting this on the ithemes site also - I would like to use both excellent products.

Thanks for any insight!

Greg

Posted 14 years ago on Monday February 22, 2010 | Permalink
Carl Hancock
Administrator

There shouldn't be any conflicts between Builder and Gravity Forms, especially when it comes to adding menu items as that is built in functionality.

What I would suggest you do is delete Builder, delete Gravity Forms and then Activate Kubrick. Once Kubrick is activated, upload and activate Gravity Forms and let me know if it appears correctly.

If it appears correctly then upload and activate Builder.

Are you running any other plugins? It sounds like something else may be causing the issue.

Posted 14 years ago on Monday February 22, 2010 | Permalink
tvlodge
Member

I have the same theme. I just upgraded to 2.9.2 and I get a fatal error. It worked fine until the upgrade. Now I can't login to my dashboard on Wordpress.

Posted 14 years ago on Monday February 22, 2010 | Permalink
Carl Hancock
Administrator

@tvlodge You aren't getting the same thing. What the original poster has is some sort of plugin/theme conflict. They aren't locked out of their dashboard and didn't receive a fatal error. 2 different issues.

What you appear to have is a WordPress update gone bad.

If you received an error while updating to 2.9.2, and now you can't login to your dashboard... i'm not sure what that has to do with Gravity Forms?

What most likely happened is your PHP ran out of memory during the update process and you most likely received a memory error message which caused problems with the WordPress 2.9.2 upgrade.

Posted 14 years ago on Monday February 22, 2010 | Permalink
tvlodge
Member

The upgrade reply stated that it was installed correctly. This is the message I get now:

Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 491520 bytes) in /home/tvlodge/public_html/cms/wp-content/plugins/gravityforms/common.php on line 1171
Fatal Error

The theme has encountered a problem that it cannot recover from. Please use the following information to try to resolve the problem.

Error Code: php_code_error:1:/home/tvlodge/public_html/cms/wp-content/plugins/gravityforms/common.php:1171:Allowed memory size of 33554432 bytes exhausted (tried to allocate 491520 bytes)
Message: A fatal code error occurred.

If you are unable to fix this problem, please copy all the text on this screen and send it to support@ithemes.com.

Debug Data:
Theme

Posted 14 years ago on Monday February 22, 2010 | Permalink
Carl Hancock
Administrator

You are receiving these error messages because your PHP setup is running out of memory. You need to increase the amount of memory allocated to your PHP setup. The default amount of memory is typically pretty low, especially on shared hosting accounts.

You can read more here:

http://www.tech-recipes.com/rx/777/solve-php-fatal-error-allowed-memory-size-of-8388608-bytes-exhausted-tried/

This is a hosting issue specifically related to the amount of memory allocated to PHP.

Because of this memory issue it is preventing Gravity Forms and Builder from running. The issue isn't a Gravity Forms or Builder issue, but a PHP memory issue.

Posted 14 years ago on Monday February 22, 2010 | Permalink
tvlodge
Member

Thanks

Posted 14 years ago on Monday February 22, 2010 | Permalink
dfwgreg
Member

(Original Post Response)
I thought I would follow-up with the plugin that causes the error.

Members by Justin Tadlock 0.1.1

I installed it at the recommendation GF site. It appears to work fine, however as soon as you activate it - the "Forms" item on the menu area disappears.

Also - the icon in the Upload / Insert menu for creating a page is now missing.
Could possibly be due to permissions - since Members adds a entire new layer.

The GOOD NEWS - if you deactivate members plug-in everything works again.

So - I will leave members enabled and deactivate it if I need a new form. Not a terrible workaround!

I didn't test without iThemes Builder, since I won't be creating any site without it.

This is all on WP 2.9.2

Thanks!

Posted 14 years ago on Tuesday February 23, 2010 | Permalink
Carl Hancock
Administrator

If any icons aren't displaying it will be due to a permissions issue.

Gravity Forms *IS* compatible with the Members plugin, however if you have the Members plugin active and can't see Gravity Forms it is because you need to add the Gravity Forms capabilities to the admin role (and other roles you want to have access to it).

To do this, if you activate Members, go to Users > Roles and edit the Admin role and then make sure ALL the Gravity Forms related capabilities are checked.

The reason why it isn't appearing is because your role doesn't allow you to see it. So role management is doing it's job, you just need to tell it you want to see Gravity Forms.

That should do the trick...

Posted 14 years ago on Tuesday February 23, 2010 | Permalink