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Valid Notification Email Address with Special Characters Problem

  1. I'm running WP 3.4.1 and GForms 1.6.5.1. When I put a long and odd email address in the 'admin notifications' area - either listed after the primary email address separated by a comma or in the BCC field - no email is delivered.

    If I remove the long, odd email address, GForms works great and the email is delivered.

    Here's the email address I'm trying to mail (with some text changed since this address feeds a CRM)

    mail+leads_client_photographers_83abc1239999@mailto.shootq.com

    What I've tried so far:

    1. Testing to see if I can mail to the address listed using my regular old Gmail account. I can. No warnings, no bounces, and the CRM acknowledges the lead.

    2. Testing GForms to see if it works without the email address listed. It does. I can get emails all day long if I use normal looking addresses.

    3. Adding the email address in the primary notifications area separated by a comma, i.e.

    jason@mycompany.com, mail+leads_client_photographers_83abc1239999@mailto.shootq.com

    This does not work. However, if I drop any other email address in after the comma, such as:

    jason@mycompany.com, tom@hiscompany.com

    Email is delivered just fine.

    4. Adding the funky email address listed above in the BCC field. Nothing is delivered.

    Based on my tests, I'm thinking that Gravity Forms doesn't like this address for some reason:

    mail+leads_client_photographers_83abc1239999@mailto.shootq.com

    and doesn't send any email in protest. :-)

    Happy to provide WP install access so you can confirm bug.

    Posted 8 years ago on Thursday August 23, 2012 | Permalink
  2. Have you already tried installing an SMTP plugin to help you with email delivery coming off the server?

    http://wordpress.org/extend/plugins/configure-smtp/
    http://wordpress.org/extend/plugins/wp-mail-smtp/

    Posted 8 years ago on Friday August 24, 2012 | Permalink
  3. No - sounds like you're saying it's a server issue. We'll look into it.

    Posted 8 years ago on Friday August 24, 2012 | Permalink