A WordPress update should have have impacted your view count as they are stored in custom tables and not WordPress tables. Something must have happened to your database for the view counts to be cleared out. There isn't functionality in Gravity Forms itself to reset the view count.
As for why Google Analytics doesn't match up with the view count on the forms, that could be because Google Analytics is a full analytics package and is intelligent enough to distinguish duplicate page reloads, etc. Gravity Forms simply updates the view count each time the form is display. If a user reloads the page, the view count is incremented. Google Analytics probably doesn't count page reloads and has more intelligent analytics.
The view counts are extremely simple analytics, it just increments each time the form is displayed. It can't distinguish between page reloads, etc. So they are a general guide. Although the fact that there is such a large disconnect is kind of odd.
Posted 11 years ago on Wednesday February 23, 2011 | Permalink