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Where to look for conflict when it's not your theme or a plugin?

Gravity Support Forums » Plugin Support » Gravity Forms

  1. nabiscuit
    Member

    Apparently my theme and/or plugin is calling a really old version of jquery that support is telling me is messing up my Gravity Forms.

    But after removing all plugins BUT Gravity Forms and re-activating the 2010, 2011, and 2012 themes - the issue still persists. When you hit "Go/Submit" it loads another page within the page. Any idea where to look or how to track the issue down?

    Thanks!

    Posted 11 years ago on Monday April 1, 2013 | Permalink

  2. David Peralty

    The issue is that there is very little troubleshooting that we can do to stop the old version of JQuery from loading. Something is happening to make this happen. Are you using the latest WordPress version? Do you have a caching plugin enabled? There must be something, somewhere calling the older JQuery.

    Posted 11 years ago on Monday April 1, 2013 | Permalink

  3. nabiscuit
    Member

    I am using the latest version of Wordpress and no, I'm not using a caching plugin... There isn't a hack or something that I could include in my header to force the proper version?

    Posted 11 years ago on Monday April 1, 2013 | Permalink

  4. nabiscuit
    Member

    http://bmcgroup.com/solutions/virtual-data-room/guided-tour/

    Posted 11 years ago on Monday April 1, 2013 | Permalink

  5. nabiscuit
    Member

    I gotta swap it back, so please hurry and click the link!

    Thanks!

    Posted 11 years ago on Monday April 1, 2013 | Permalink

  6. David Peralty

    So with that theme, I don't see the wrong version of JQuery, but I do see a RAW tag that shouldn't be there...

    Posted 11 years ago on Monday April 1, 2013 | Permalink

  7. David Peralty

    What is your embed form code look like? That example is with no other plugins and the default theme?

    Posted 11 years ago on Monday April 1, 2013 | Permalink

  8. nabiscuit
    Member

    Removed it. Still does it. The RAW tag is for my theme. It strips styling.

    Posted 11 years ago on Monday April 1, 2013 | Permalink

  9. nabiscuit
    Member

    No other plugin is enabled. Updated version of Gravity Forms.

    [gravityform id="3" name="Get Started" title="false" description="false" ajax="true"]

    Posted 11 years ago on Monday April 1, 2013 | Permalink

  10. nabiscuit
    Member

    So I take it this means that it's not the jquery doing this?

    Posted 11 years ago on Monday April 1, 2013 | Permalink

  11. David Peralty

    The JQuery in your theme might be part of the problem, but something else is causing the issue when there is no plugins/theme activated. Can I have you create a new form, something with just two inputs, and embed it on a page without the ajax=true call?

    Posted 11 years ago on Monday April 1, 2013 | Permalink

  12. nabiscuit
    Member

    http://bmcgroup.com/testing/

    Posted 11 years ago on Monday April 1, 2013 | Permalink

  13. nabiscuit
    Member

    Still not working. It's supposed to show a message when required fields aren't populated.

    Posted 11 years ago on Monday April 1, 2013 | Permalink

  14. nabiscuit
    Member

    I really need to put this back. Let me know what I can do.

    Posted 11 years ago on Monday April 1, 2013 | Permalink

  15. David Peralty

    I really need you to keep it this way if we are going to find the source of the problem. Can you e-mail me admin login details to peralty@rocketgenius.com so I can log in and see if I can find anything that sticks out?

    Posted 11 years ago on Monday April 1, 2013 | Permalink

  16. nabiscuit
    Member

    Sure.

    Posted 11 years ago on Monday April 1, 2013 | Permalink

  17. Chris Hajer
    Key Master

    To avoid duplication of effort, I will close this topic and focus on your priority support ticket. You need to find the source of the old jQuery library and remove that, then ensure the correct version of jQuery is loaded, 1.8.3.

    Posted 11 years ago on Tuesday April 2, 2013 | Permalink

This topic has been resolved and has been closed to new replies.