PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Why does it take so long?

Gravity Support Forums » Plugin Support » Gravity Forms

  1. dlove93
    Member

    Why does it take so long for notification emails to be received?

    Thank you!

    Daniel

    Posted 10 years ago on Monday June 10, 2013 | Permalink

  2. David Peralty

    We don't control notifications. How it works is the following:

    Gravity Forms uses WordPress' wp-mail.php file to send an e-mail using PHP
    Your server picks up and sends that e-mail on.
    It bounces around, goes through filters before being received.

    The only part of that we control is writing the e-mail to the wp-mail.php file and that happens instantly. If you are seeing delays, it is either the sending server or the receiving server that is causing them.

    Check out our Notification troubleshooting page for some steps that might help you.
    http://www.gravityhelp.com/documentation/page/Troubleshooting_Notifications

    Posted 10 years ago on Monday June 10, 2013 | Permalink

  3. David Peralty

    I just realized who you are again and what you are dealing with. Can you create a small form with just an e-mail address or something and test to see if it might be the length of conditions you have that are taking extra time to process?

    Posted 10 years ago on Monday June 10, 2013 | Permalink