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Widget forms working but regular forms have stopped working - help please

  1. I have been using GF for several years now. It was put to my attention today that forms have stopped working throughout the site - although the weird thing is the sidebar widgets are still working.

    See here: http://www.hamiltonpersonalinjurylawyers.com/hamilton-personal-injury-lawyers-2/
    You can see the sidebar works fine - but at the bottom of the website the form displays [gravityform id="13" name="Please Contact Us Here"] now instead of my form.

    My Wp and GF are both up to date.

    Could someone please help us, we are stumped.

    Thank you in advance.

    matt

    Posted 12 years ago on Tuesday May 15, 2012 | Permalink
  2. You can also see here http://www.hamiltonpersonalinjurylawyers.com/wrongful-death/
    After the contact us title, the form is gone on all my pages.

    Posted 12 years ago on Tuesday May 15, 2012 | Permalink
  3. Matt, can you provide me a WP Admin login to rob@rocketgenius.com and reference this post so I can take a look around.

    Posted 12 years ago on Tuesday May 15, 2012 | Permalink
  4. Done, thanks Rob. I tried to create more forms and change fields but it did not matter.

    Matt.

    Posted 12 years ago on Tuesday May 15, 2012 | Permalink
  5. Matt, can you please follow the instructions here to check for theme/plugin conflicts:

    http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict

    Posted 12 years ago on Tuesday May 15, 2012 | Permalink
  6. Followed instruction - nothing. Forms are still gone.

    Posted 12 years ago on Tuesday May 15, 2012 | Permalink
  7. Matt, can you activate the WP Twenty Ten or Twenty Eleven theme? Also, is there a reason you haven't updated to the latest version of WP yet?

    Posted 12 years ago on Tuesday May 15, 2012 | Permalink
  8. Rob had me take a look at this issue and I was able to quickly find the issue by performing a conflict resolution test (which Rob provided a link to above). Your issue is being caused by another plugin.

    This other plugin isn't just breaking the Gravity Forms shortcode, it's breaking ALL shortcodes on your site when it's activated. The built in WordPress [gallery] shortcode was not working and I tested the Google Maps shortcode for the mapping plugin you have installed and it did not work either. NO shortcodes were working.

    The other plugin causing the issue is called: Sharexy

    I have deactivated this plugin and your forms are now working correctly.

    When the Gravity Forms shortcode does not work this is a sign that there is a bigger issue because shortcodes are built in WordPress functionality. It isn't something Gravity Forms provides, it's core WordPress functionality... so if they aren't working then something is seriously wrong. In your case, it was another plugin that wasn't developed properly.

    I see you are running a large number of plugins, and they seem to be all over the map. You have a bunch of SEO related plugins, all sorts of plugins that manipulate and change content automatically, etc.

    You need to be extremely careful with the plugins that you install. SEO plugins are generally not needed and installing multiple SEO plugins is not going to make your site anymore SEO friendly. If your site is built well, using a good theme, and has good content... you don't need a bunch of SEO plugins installed.

    All you really need is something like Joost de Valk's WP SEO plugin or All In One SEO Pack and that is it.

    The more plugins you install and activate, the greater the odds you'll run into issues such as this because you are installing plugins from resources and developers and you simply don't know which one's are good and which one's are bad. Many bad plugins appear to work fine themselves, but they cause problems for other plugins are developed properly.

    A general rule is use as little plugins as possible to accomplish what you are trying to do. The more plugins you run, the more headaches you will probably encounter.

    Unfortunately for us, these bad plugins cause headaches for the developers of good plugins... because we are the ones that have to help users with their bad code.

    Posted 12 years ago on Tuesday May 15, 2012 | Permalink
  9. Thank you for doing this and for your advice. I will review all the plugins I have and trim them down. I appreciate you looking into this for me and I will take your advice.

    Thanks guys,

    Matt

    Posted 12 years ago on Tuesday May 15, 2012 | Permalink

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