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Windows Machines only: Form does not submit on first try, must reload page?

Gravity Support Forums » Plugin Support » Gravity Forms

  1. rentageekmom
    Member

    G'day! ;-)

    I've never seen this with GF before. On my Mac, the form on the homepage (bottom left) works perfectly in all browsers. When I test various browsers in IE,, the form won't submit on the first try; the submit button shrinks/squishes, the page doesn't submit, and you have to refresh and try again - then it works.

    http://www.performancesigns.net/

    I can't see any JS erors that might help me with the issue, and i've ruled out a weird CSS conflict by disabling the custom CSS I wrote for a test. Because my hair is starting to fall out in clumps from the stress of OMGWHY? ;-)

    Any ideas?

    Running the latest & greatest release of GF from the 23rd, and WordPress 3.4.1

    Posted 12 years ago on Thursday July 26, 2012 | Permalink

  2. Chris Hajer
    Key Master

    You have something very strange going on with that form. I see exactly what you mean when you submit the first time on Windows. But I never went to submit it a second time. I was watching the URL in the address bar, and it was changing. I saw these URLs

    http://www.performancesigns.net/#&panel1-1
    http://www.performancesigns.net/#&panel1-2
    http://www.performancesigns.net/#&panel1-3

    It has to be related to how you got the form into that area, how it was styled, AJAX, browser detection and different JavaScript, the placeholder text. Something.

    Can you submit the form from the preview on a Windows machine? If so, it's got something to do with the implementation, not the Gravity Form. Please explain how the form gets into that area of the page.

    You can also start at the beginning by ruling out theme or plugin conflicts http://rkt.gs/testing

    Posted 12 years ago on Thursday July 26, 2012 | Permalink

  3. rentageekmom
    Member

    Here's one for your knowledgebase ;-)

    It turned out the culprit was having the 'clearit' class - for that handy little jQuery snippet you have up on the site somewhere to help clear form fields on click - applied to the entire form. One of my colleagues helped set it up, misread the instructions, and put the clearit class on all the fields AND on the form itself. That caused the weird windows behavior. Interesting, b/c it didn't happen on Macs :) Took us forever to figure out b/c of that little oddity.

    Thanks!

    Posted 12 years ago on Thursday July 26, 2012 | Permalink