PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Woocommerce Double/duplicate Entries

Gravity Support Forums » Plugin Support » Gravity Forms

  1. nhankla
    Member

    Hello,
    We have gravity forms working with woocommerce.
    When we submit the product to the check out we get a double entry.

    Also shouldn't the entries only be valid after the purchase has been confirmed?

    Is there a way around the double entries?

    Specs:
    PHP Version 5.2.17
    MySQL Version 5.1.65
    WordPress Version 3.4.2
    Gravity Forms Version 1.6.9
    Woocommmerce version: 1.6.5.2
    woocommerce gravity connection: 1.3.6

    Posted 12 years ago on Friday November 2, 2012 | Permalink

  2. Chris Hajer
    Key Master

    You should not be getting double entries. Are you saying there are two entries in Gravity Forms, or that there is an entry in Gravity Forms and in Woocommerce?

    Do you have any caching plugins active? Caching will create duplicate entries sometimes.

    The Gravity Forms entry will be created before payment is complete in some cases. Which payment processor are you using?

    Posted 12 years ago on Tuesday November 13, 2012 | Permalink

  3. nhankla
    Member

    Hello Chris,

    When we make an entry it comes up twice in the Forms > Entries area

    It is fine in WooCommerce.

    Things I have tried:
    Uninstalled Forms and the forms plugin using the Settings > Uninstall and Plugins > Uninstall
    Reinstalled Forms then Woocommerce plugin.

    Here is the link to a sample form
    http://www.papiermaine.com/shop/peace-joy-holiday-card/

    We will be using Paypal to checkout

    No Caching plugins active
    Only Plugins:
    Gravity Forms
    Regenerate Thumbs
    WooCommerce
    WooCommere Gravity Forms Product Add-ons

    Using Child theme of the Boilerplate Theme

    Posted 12 years ago on Tuesday November 13, 2012 | Permalink

  4. Northfork
    Member

    Did you all find a solution for the double entries, when using the woocommerce plugin? I'm getting the same thing. When a product is added to the cart a admin notification is sent out to the forms entries section, then again on purchase. So every time someone purchase something I get two notifications in the backend of wordpress.

    Let me know, thanks.

    Posted 11 years ago on Friday November 30, 2012 | Permalink

  5. Chris Hajer
    Key Master

    Have you checked with Woocommerce about this? This will not happen with Gravity Forms alone, so there may be something Woo needs to do to avoid duplicate notifications.

    Posted 11 years ago on Saturday December 1, 2012 | Permalink

  6. Northfork
    Member

    I did and basically what they said was that the creator of the plugin didn't know how to stop it. Was hoping you all knew or someone else had solved the problem because it is a real pain. Any additional thoughts?

    Thanks

    Posted 11 years ago on Saturday December 1, 2012 | Permalink

  7. Chris Hajer
    Key Master

    The creator of the plugin, their plugin, did not know how to stop it?

    I have not seen a resolution for it posted anywhere recently.

    Posted 11 years ago on Sunday December 2, 2012 | Permalink

  8. frez
    Member

    im having the same problem

    Posted 11 years ago on Wednesday December 5, 2012 | Permalink

  9. smartclouddesign
    Member

    I found this post in the Woo Forums:

    I have traced it down to process_form being called twice when an item is added to the cart. It is called once by add_to_cart_validation and then by add_cart_item_data in gravityforms-product-addons.php I commented out the process_form in add_cart_item_data.

    --Bryan

    Posted 11 years ago on Sunday April 21, 2013 | Permalink

  10. kriscone
    Member

    Hi. When you say you commented out the process_form in add_cart_data, can you explain exactly what you did?

    Thanks

    Posted 11 years ago on Wednesday May 1, 2013 | Permalink

  11. sue104
    Member

    Hi, commenting out the process_form worked for me. Thanks!

    Posted 11 years ago on Friday May 10, 2013 | Permalink

  12. redpupmedia
    Member

    Same here.
    Commented out line 447 in gravityforms-product-addons.php
    duplicate entries issue resolved.

    Posted 11 years ago on Monday June 3, 2013 | Permalink