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Wordpress Error message when downloading - cannot find forms

Gravity Support Forums » Plugin Support » Gravity Forms

  1. valboyko
    Member

    http://motherwhisperers.com
    Help please - I purchased and downloaded the plug in earlier today, but got this error message on my dashboard:

    Gravity Forms Addons has detected a problem: required Gravity Forms files cannot be found

    The Gravity Forms plugin must be installed and activated for the Gravity Forms Addons plugin to work.

    If you haven't installed the plugin, you can purchase the plugin here. If you have, and you believe this notice is in error, start a topic on the plugin support forum.

    Posted 13 years ago on Tuesday October 26, 2010 | Permalink

  2. Carl Hancock
    Administrator

    You haven't installed the main Gravity Forms plugin.

    The error message you are seeing is what happens if you install a Gravity Forms Add-On but don't have Gravity Forms installed.

    It's a bit like trying to play an XBox game with the XBox. You need to install Gravity Forms first.

    Posted 13 years ago on Tuesday October 26, 2010 | Permalink

  3. valboyko
    Member

    I understand - thanks Carl! I've downloaded Gravity Forms from your website onto my computer ... but how do I get it on to my WP blog? I thought it would work by magic ....
    Val

    Posted 13 years ago on Tuesday October 26, 2010 | Permalink

  4. Carl Hancock
    Administrator

    You can find instructions on how to install Gravity Forms here:

    http://www.gravityhelp.com/documentation/installing-gravity-forms/

    Posted 13 years ago on Tuesday October 26, 2010 | Permalink

  5. valboyko
    Member

    http://motherwhisperers.com

    Thanks Carl. I uploaded zip file ok into blog.

    Now cannot access the page in form settings for inputting licence key.

    Error message says:

    You do not have sufficient permissions to access this page.

    Posted 13 years ago on Tuesday October 26, 2010 | Permalink

  6. Carl Hancock
    Administrator

    Sounds like you are having some sort of plugin or theme conflict with a plugin or theme causing an issue with being able to access the WordPress settings page for the plugin. This is common with themes when the theme developer doesn't know how to properly add theme option pages.

    If you use our contact us form and send us a WordPress admin login for this site we can take a look at it and determine what is causing the problem so it can be resolved. Please reference this forum post in your contact us form submission.

    Posted 13 years ago on Tuesday October 26, 2010 | Permalink