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Wrong Entry Date

  1. Erdrol
    Member

    Dear,
    I have setup some users register form with the User plugin and Entry Date is not correct.
    For example a user registered on July 2th, will apear on June 26th.

    The form is based on standard fields First Name/Last Name email password

    Do you know why I get this malfunction ?

    Thanks

    Posted 5 years ago on Monday July 8, 2013 | Permalink
  2. David Peralty
    Administrator

    If you create an entry right now, will it have the wrong date? It might be your server has the wrong date, please check with your hosting company.

    Posted 5 years ago on Monday July 8, 2013 | Permalink
  3. Erdrol
    Member

    Server datetime check was my first check.
    I have cross checked with WP default user_registered field and date are different.

    Posted 5 years ago on Monday July 8, 2013 | Permalink
  4. David Peralty
    Administrator

    Can you give me any more information about this issue? I'm at a loss here...

    Posted 5 years ago on Monday July 8, 2013 | Permalink
  5. Erdrol
    Member

    How can I get more debug information ?
    From now as I can see lost of entries get same date June 26th @ same hour and that all. I didn't get more information.

    Posted 5 years ago on Monday July 8, 2013 | Permalink
  6. David Peralty
    Administrator

    What happens when you create an entry now? Is this all forms having this issue, or just one? Have you changed anything recently on your WordPress install? When did this start occurring?

    Posted 5 years ago on Monday July 8, 2013 | Permalink
  7. Erdrol
    Member

    This start from the beginning (January 2013). All entries are concerned. I did not use this information before today, but all entries are similar. 4 or 5 date-time for 130 records.
    I have pushed all gforms updates and run WP 3.5.1.
    Maybe I have a conflict with some libs or temp files ?

    I have tested on new fresh WP 3.5.2 with new gforms and didn't get issue.

    The only difference beetween both is the honeypot activation

    Posted 5 years ago on Monday July 8, 2013 | Permalink
  8. David Peralty
    Administrator

    The only advice I can currently give is to update to the latest WordPress and Gravity Forms versions, make sure all of your other plugins are up to date and maybe turn off the honeypot for now and use a different anti-spam solution? I haven't had anyone else have this specific problem before, and I don't know if trying our normal troubleshooting steps will really help you. Something is causing the date to change.

    Are you by chance running any custom code in your functions.php file relating to Gravity Forms?

    Posted 5 years ago on Monday July 8, 2013 | Permalink
  9. Erdrol
    Member

    I have deactivated Honeypot and upgraded WP, issue still here :/
    Everything is up to date, and I do not have an other antispam solution from now.

    I did not use specific code for gform in function.php, and all custom code on function.php are in 2 reference sites.

    I'm not able to understand why this work correctly in the second WP an not on the others...

    Maybe something in conflict with UserRegistration Beta version ?

    Posted 5 years ago on Monday July 8, 2013 | Permalink
  10. Erdrol
    Member

    I have try to delete gforms plugin & addon files, and import plugin from fresh one.
    Issue remain!
    Possible cause :
    - DB settings, set by old version of gform and/or user plugin
    - Bug in gform

    desperate...

    Posted 5 years ago on Monday July 8, 2013 | Permalink
  11. Erdrol
    Member

    Maybe, my form is based on 4 pages with logical condition steps.
    But the date & time remain the same on all tests....

    Posted 5 years ago on Monday July 8, 2013 | Permalink
  12. David Peralty
    Administrator

    Which version of the User Registration add-on are you using?

    Posted 5 years ago on Monday July 8, 2013 | Permalink
  13. David Peralty
    Administrator

    The fresh install was on the same server? There must be something unique causing this problem. Can you try the following?

    http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict

    Posted 5 years ago on Monday July 8, 2013 | Permalink
  14. Erdrol
    Member

    Now I use the latest version of UserRegistration Plugin but I started with the beta 1.5
    Setup are on the same servers, I'll try with default WP Theme and tell you if it s better

    Posted 5 years ago on Tuesday July 9, 2013 | Permalink
  15. Erdrol
    Member

    I have tested on twenty twelve without any plug-in and same issue...
    To double check entry I have added a custom text field only view by admin in my form with auto-completion with date.

    As I can see, the issue is related to multiple page form

    Posted 5 years ago on Tuesday July 9, 2013 | Permalink
  16. handling via priority support

    Posted 5 years ago on Tuesday July 16, 2013 | Permalink

This topic has been resolved and has been closed to new replies.