PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

WYSIWYG editor not working

  1. ferryheijnen
    Member

    The WYSIWYG editor isn't correctly displaying the content in the notifications builder while the content is correctly being saved in the database and the content is also correctly being displayed in the notification e-mails. So everytime I save a notification and want to do a modification, the only thing I see is an empty text area.

    I've tried to disable the WYSIWYG in WordPress but no difference.

    Help! :)

    Posted 6 years ago on Saturday November 10, 2012 | Permalink
  2. Can you begin by testing for theme and plugin conflicts by following these instructions http://rkt.gs/testing

    Also, be sure Gravity Forms and WordPress are both up to date.

    Posted 6 years ago on Monday November 12, 2012 | Permalink
  3. ferryheijnen
    Member

    Hi,

    Tested like you said but still the same problem :(

    Posted 6 years ago on Saturday December 1, 2012 | Permalink
  4. ferryheijnen
    Member

    Strange... on another site from us we have the same problem. We've tested with the default theme and it works, but is has worked always with our current theme. There are no updates installed in the past months so I think it's more a Gravity plugin conflict then a theme conflict. All other plugins with form fields are working fine. Please fix this ASAP.

    Posted 6 years ago on Saturday December 1, 2012 | Permalink
  5. Because you are a developer license holder and we will likely need to log in to your WordPress admin to see the problem, please open a priority support request:

    http://www.gravityhelp.com/priority-support/ Be sure to reference this topic if you open the ticket.

    If it's a theme conflict, chances are your theme is outputting JavaScript on the Gravity Forms admin pages, where it should not.

    Posted 6 years ago on Sunday December 2, 2012 | Permalink
  6. I am having the same issue since updating to 1.6.11. Actually, the text is there but it is white! I can see it if I highlight it, but the 'insert field' is not working.

    Worked fine before latest update!

    Kevin

    Posted 6 years ago on Thursday December 20, 2012 | Permalink
  7. David Peralty
    Administrator

    Kevin - Can you begin by testing for theme and plugin conflicts by following these instructions http://rkt.gs/testing

    Posted 6 years ago on Thursday December 20, 2012 | Permalink