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  1. jordannilsen
    Member

    I'm using the Collective theme: http://collective.themedemo.net/.
    Once I have uploaded and activated the Gravity Forms I get the following error message whenever I try to add a form, edit settings or anything else "You do not have sufficient permissions to access this page."

    I've tried reinstalling and all the standard troubleshooting ploy without success. Any guidance here would be great.

    @jordannilsen

    Posted 14 years ago on Wednesday September 15, 2010 | Permalink
  2. It sounds like you may also have the Members plugin activated and it's using role management. If you do have the Members plugin installed you need to edit the Admin role using it's role management tool and make sure all the Gravity Forms related capabilities are checked.

    Posted 14 years ago on Wednesday September 15, 2010 | Permalink
  3. jordannilsen
    Member

    Thanks for your quick response! Unfortunately I don't have the Members plugin enabled. I only have Askimet & Eventbrite Calendar plugins enabled. My actual URL is http://bellevuebaseballacademy.com.

    Would you mind taking another peek?

    Thanks!

    Posted 14 years ago on Wednesday September 15, 2010 | Permalink
  4. The issue is your login doesn't have the role capabilities to access Gravity Forms. We have never seen this issue before other than when users use a role management plugin of some sort which changes the default capabilities.

    Only way to look at this would be for you to provide us with a WordPress admin login for this site. You can send us this information via our Contact Us form and reference this forum thread.

    Posted 14 years ago on Wednesday September 15, 2010 | Permalink
  5. i have the same issue and am using the same themes as this? I'm using members only plugin, but that is not role management. I will send my info to you.

    Posted 14 years ago on Wednesday September 29, 2010 | Permalink
  6. Does the issue occur with a different theme activated? If it only occurs when you have the Collective Theme activated then it is a problem with the Collective Theme doing something it should not be doing and not a Gravity Forms issue that we can fix or resolve, it's a theme issue.

    Another possibility is if you are using a role management plugin such as the Members plugin and your user account doesn't have the correct capabilities turned on. In that case you would have to use the role editor for the Members plugin to make sure all Gravity Forms capabilities are turned on.

    If you aren't using Members plugin you could try installing the Members plugin and using it's role editor to do the same thing. If Collective Theme is doing something it should with roles (NO theme should be modifying roles) then Members may be able to override it.

    You can find the Members plugin here:

    http://wordpress.org/extend/plugins/members/

    After you activate it you would have to turn role management options on, then go to the role editor and edit the Admin role and make sure ALL the Gravity Forms related capabilities are checked and active.

    Posted 14 years ago on Wednesday September 29, 2010 | Permalink
  7. ALMOST SAME ISSUES HERE!!! Please help..Its very Urgent..

    Hi, I just purchased 'Gravity' few hours back only and it has been installed properly but after that facing some issues. When I click directly on 'New Form' the page is coming but when I go to 'Entries' and it shows there are no existing form so create a 'new one' along with link to 'new one' but unfortunately i get this message- 'You do not have sufficient permissions to access this page.'

    We purchased the plug in in an urgent basis so its delaying our work Please, assist me what to do to resolve the issues..

    Hope to hear back from your end at the soonest...

    Thanks
    Neil

    Posted 14 years ago on Friday October 29, 2010 | Permalink