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Zero shipping charge not going to Paypal

  1. I have registration set up exhibition vendors. No shipping charges involved. (http://www.strollingoftheheifers.com/slow-living-expo-registration/#form) But on the same site I also have a merchandise store, for which shipping is set up on PayPal. So on the exhibition vendor form, I need PayPal to charge zero shipping. I have tried adding a shipping field to the form with a single value of zero, but this is not being transmitted to PayPal. How can I force zero shipping on PayPal in this situation?

    Posted 9 years ago on Thursday December 20, 2012 | Permalink
  2. David Peralty

    How are you having a shipping cost added on other things?

    Posted 9 years ago on Thursday December 20, 2012 | Permalink
  3. For the store items, the shipping is calculated at PayPal, not via Gravity Forms.

    Posted 9 years ago on Thursday December 20, 2012 | Permalink
  4. David Peralty

    Then there is very little that Gravity Forms can do to override that. You would have to talk to Paypal about how you can send them data that would stop their system from adding shipping.

    Posted 9 years ago on Thursday December 20, 2012 | Permalink
  5. FYI, it turns out Gravity Forms CAN override PayPal shipping charges.
    Go into Forms > PayPal > choose the form. In PayPal Transactions Setting, check the box "Do not prompt buyer to include a shipping address." This solved the problem — PayPal no longer adds a shipping charge (but continues to calculate shipping on store merchandise orders, as it should).

    Posted 9 years ago on Saturday December 22, 2012 | Permalink
  6. David Peralty

    I didn't even know that the address would control that. Thanks for letting us know. I will see about getting that added to our documentation for the future. All my best!

    Posted 9 years ago on Sunday December 23, 2012 | Permalink

This topic has been resolved and has been closed to new replies.