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Automatic Upgrade Not Available

Gravity Support Forums » Plugin Support » Gravity Forms

  1. jbloom
    Member

    I have two personal licenses for two separate websites. On one site - I can automatically upgrade to new versions via the plugins page in wordpress admin. On the other site - It shows there is a new version available but says "There is a new version of Gravity Forms available. View version 1.7.5 Details. Register your copy of Gravity Forms to receive access to automatic upgrades and support. Need a license key? Purchase one now." When I click on Register - it takes me to the settings tab - it shows a license key and at the bottom it says

    PHP Version 5.2.17
    MySQL Version 5.0.96
    WordPress Version 3.5.1
    Gravity Forms Version 1.7.2 New version 1.7.5 available. Automatic upgrade available on the plugins page (that is not the case)

    Last time - I had to delete old plugin manually via FTP and reupload new plugin version. That is not very efficient so how can I get it to recognize that I have a registered copy and to let me upgrade automatically?

    I'm not sure which license number goes with which site as it isn't visible.

    Thank you.

    Posted 11 years ago on Monday June 3, 2013 | Permalink

  2. David Peralty

    Which hosting company are you using and can you link to your site so we can take a look?

    Posted 11 years ago on Monday June 3, 2013 | Permalink

  3. cruelladv
    Member

    I have the same message on my add-ons, but the correct developer license key is in the actual GF plugin. I just have one site and one license key.

    Posted 11 years ago on Thursday June 13, 2013 | Permalink

  4. shorton
    Member

    I also am having a registration problem. I have a developer license and it does not expire until August. The plugin keeps asking me to register even though I already have (I'm getting the green checkmark). Plus I cannot see the addon page. I have tried uninstalling and reinstalling. Running on Bluehost. Is there a fix for this? Thank you.

    Posted 11 years ago on Thursday June 13, 2013 | Permalink