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blank notification page

Gravity Support Forums » Plugin Support » Gravity Forms

  1. pentate
    Member

    I have installed the latest version of GF and everything seems to be working fine except for the notification page. It shows a blank page when I click on it. I have tried deleting the database tables and reinstalling it, it still wouldn't work. Not sure what else to do. Can you help me fixing this issue? Thanks!

    Posted 12 years ago on Friday August 26, 2011 | Permalink

  2. Chris Hajer
    Key Master

    Do you mean when you click on the Notifications link in the form admin?
    http://example.com/wp-admin/admin.php?page=gf_edit_forms&view=notification&id=4 (where 4 is your form ID). You get a blank page? The blank page is likely a 500 Internal Server Error. If you have access to error logs on your server, you should be able to see what it is.

    Sounds like a plugin conflict or theme conflict. Can you check for those two things please?
    http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict

    If this is an upgrade from a previous version, please make sure to completely clear the browser cache or try a different browser to access the notifications. Also, please be sure you have the latest version of Gravity Forms (1.5.2.8) and WordPress (3.2.1) as they are designed to work together.

    Posted 12 years ago on Saturday August 27, 2011 | Permalink