PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Blank Page after Form Submitted

Gravity Support Forums » Plugin Support » Gravity Forms

  1. wraycodesign
    Member

    I've just been told that there have been complaints from certain users that they get a blank page upon submitting the form, and the data didn't get submitted.

    It works fine with my Mac. The form is here:

    http://www.thescoringfactory.com/clinics/clinic-sign-up

    Thanks for any light you can shed on this!

    Posted 13 years ago on Tuesday October 18, 2011 | Permalink

  2. Kevin Flahaut
    Administrator

    Do they get a blank page as in the theme itself doesn't load.. white screen, or the theme loads the page just fine and there is no confirmation?

    I can't recreate the issue so far, any word on which browsers these reported issues are occurring in? I would guess it's server/host related issue that happens periodically, but we would really need more information to be able to give much help beyond that.

    Posted 13 years ago on Tuesday October 18, 2011 | Permalink

  3. wraycodesign
    Member

    It's happening on IE and apparently the form won't load at all.

    Posted 13 years ago on Tuesday October 18, 2011 | Permalink