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Cannot add a new form

  1. I've installed the plugin and made my way to the "New Form" page, but when I click on a field, nothing happens. When I click "Save Form" the little AJAX loading thing twirls away and never stops. I literally cannot even create a blank form.

    Seems like a very strange problem. I'm running agentpress + genesis and this form is their recommended solution so it should all work together nicely. I've tried disabling the plugin, deleting the files and reuploading a couple of times to no effect.

    Posted 13 years ago on Wednesday May 30, 2012 | Permalink
  2. As a first line of troubleshooting, check for theme/plugin conflicts. Just follow the instructions here:

    http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict

    Posted 13 years ago on Wednesday May 30, 2012 | Permalink
  3. vixvii
    Member

    I have the same problem. I have just deactivated all plugins except Gravity Forms, and switched back to Twenty Eleven 1.3. (I was running a Genesis 1.8.1 custom child theme.

    The problem persists. I cannot create forms.

    Posted 13 years ago on Wednesday May 30, 2012 | Permalink
  4. I am having the same issue except when I try to save the form I am getting "Contact Support".

    Posted 13 years ago on Wednesday May 30, 2012 | Permalink
  5. David Peralty

    vixvii and mtkdesigns1 - Can you e-mail me an admin login at peralty@rocketgenius.com and I'll take a look. Please include a link to this forum thread in your e-mail so I know what to do when I log in.

    Posted 13 years ago on Thursday May 31, 2012 | Permalink