Can't edit form fields « Gravity Support Forums

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rinths
Member

Hi,

I have just purchased a single licence http://www.earthspa.co.uk/ but every time I go back into editing a form after I have created it it won't let me, the fields are greyed out and I can't do anything.

I also notice when I create a new form that I can't move the fields up or down.
I tried switching off all the installed plugins and tested again but the problem is still there.

Posted 11 years ago on Thursday May 16, 2013 | Permalink
David Peralty

Have you tried all of the steps in our troubleshooting steps? Can you also try to make sure No Conflict is On under Forms -> Settings?

http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict

Posted 11 years ago on Thursday May 16, 2013 | Permalink
rinths
Member

Hi,

I have just tried the steps in the troubleshooting for a plug in or a theme conflict, these are the steps I took;

I deactivated the theme and activated the twenty twelve theme but the problem remained.
I deactivated all the plug ins and activated gravity forms and the problem still remains.

Posted 11 years ago on Thursday May 16, 2013 | Permalink
David Peralty

Are you using the latest version of Gravity Forms and WordPress? Can you also check the No Conflict setting?

Posted 11 years ago on Thursday May 16, 2013 | Permalink
rinths
Member

I have just downloaded the latest version when I bought the plug in today and I am running the latest version of WordPress 3.5.1

How do I check the NO Conflict setting?

Posted 11 years ago on Thursday May 16, 2013 | Permalink
rinths
Member

I have the ON setting selected for the NO Conflict settings when I installed it. So that it should work with the themes and plugins

Posted 11 years ago on Thursday May 16, 2013 | Permalink
rinths
Member

Here are the details of my installation :

Installation Status

PHP Version 5.3.23
MySQL Version 5.5.31
WordPress Version 3.5.1
Gravity Forms Version 1.7.3

Posted 11 years ago on Thursday May 16, 2013 | Permalink
rinths
Member

I have tried everything at my end to no avail... I really need to edit the form that I have created.

I also notice that some of the conditional logics aren't working on the front end of the site....but because I can't go in to edit the form I can't do anything to rectify this issue.

Please help

Posted 11 years ago on Thursday May 16, 2013 | Permalink
David Peralty

Can you e-mail admin login details and FTP details to peralty@rocketgenius.com so I can log in and take a look? Please make sure to link to this thread as well, so I know what the details are for.

Posted 11 years ago on Thursday May 16, 2013 | Permalink
rinths
Member

I have just emailed you the details with a link to this post. Let me know how you get on.
Thanks

Posted 11 years ago on Thursday May 16, 2013 | Permalink
dashash
Member

This happened with me also with the latest Version of GF. Everything greyed out in the form editor, so could not change anything. Solved by checking the NO Conflict setting, then everything retured to normal.

Posted 11 years ago on Thursday May 16, 2013 | Permalink
rinths
Member

I tried doing that but it didn't make a difference.

Posted 11 years ago on Thursday May 16, 2013 | Permalink
Gil Namur
Member

I am (was) having the same problem with 1.7.3

Cant edit forms :-)

The No-Conflict Mode solves it for me.

Posted 11 years ago on Friday May 17, 2013 | Permalink
rinths
Member

Hi,

I'm waiting for a response to see if anyone can help with this issue? I still can't edit the form after I have created it.

Posted 11 years ago on Tuesday May 21, 2013 | Permalink
kirstenlmonroe
Member

This isn't helpful to you rinths, but I had the same issue and it got solved by picking "no conflict" under settings — just in case it's helpful to someone else.

Hopefully you get it working, rinths!

Posted 11 years ago on Wednesday May 22, 2013 | Permalink