PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Can't get dropdown to work with PayPal Add-on

Gravity Support Forums » Plugin Support » Gravity Forms PayPal Add-On

  1. royalston
    Member

    I have a form, where I have a dropdown list of items and prices. No matter which selection I make, nothing takes (i.e. the page doesn't redirect to PayPal). If I delete the dropdown box and use single product boxes, it works fine. What am I doing wrong with the dropdown box? The URL is:

    http://mountpalomarbiblecamp.org/test-payment/

    Thanks,
    Roy

    Posted 13 years ago on Monday January 10, 2011 | Permalink

  2. Carl Hancock
    Administrator

    It's not redirecting to PayPal because it doesn't think there is a Product on the page. If you send us a WordPress admin login for this site via our Contact Us form and reference this forum post we can login and take a look at your form and PayPal integration settings and see what is going on.

    Posted 13 years ago on Monday January 10, 2011 | Permalink

  3. Carl Hancock
    Administrator

    The PayPal Add-On did not detect a Product Field on your form for some reason.

    I'm not sure what kind of edits you made to the form to know what may have caused the issue to occur. What I did is deleted the Product Field from your form, re-added it and then saved your form.

    I then deleted the PayPal integration you created and then re-added it.

    The form is now passing to PayPal as expected.

    Posted 13 years ago on Monday January 10, 2011 | Permalink