PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Can't see preview

  1. When I hit preview, a new window opens and it's blank. I checked to see if there were plugin conflicts, plus I turned ON the no-conflict feature and I'm still having trouble viewing the preview. I even attempted to just load the form in a page and that's not working either. What is the problem?

    Posted 7 years ago on Wednesday August 22, 2012 | Permalink
  2. David Peralty
    Administrator

    Almost always, this is a theme or plugin conflict. You've already started the troubleshooting steps, but can you run through the following please?
    http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict

    Posted 7 years ago on Wednesday August 22, 2012 | Permalink
  3. I'm nervous to activate and deactivate plugins as this is a client's site that I'm working on and I'm not a WordPress guru, just trying to help out by creating a form for them. If I perform the suggestions, will it effect the sites functionality?

    Posted 7 years ago on Wednesday August 22, 2012 | Permalink
  4. Can you post a link to the form on a page - there is a chance we may be able to see what might be conflicting.

    Posted 7 years ago on Wednesday August 22, 2012 | Permalink
  5. David Peralty
    Administrator

    I understand, but without doing that, it will be difficult to figure out the source of the issue. If you have Google Chrome, go to the preview page, right click, select Inspect element, and go to Console. Look to see if any errors appear. Also, view the source and look for JQuery and make sure it is 1.7+. Those are my suggestions for bypassing the Activate/Deactivate stuff...

    Posted 7 years ago on Wednesday August 22, 2012 | Permalink
  6. That link produces a 404 error.

    Posted 7 years ago on Wednesday August 22, 2012 | Permalink
  7. @Rob, is that the link that you we're requesting?

    Posted 7 years ago on Wednesday August 22, 2012 | Permalink
  8. try again... it was set to private.

    Posted 7 years ago on Wednesday August 22, 2012 | Permalink
  9. The form shows for me: Screenshot

    Posted 7 years ago on Wednesday August 22, 2012 | Permalink
  10. So, it's working when it's live, but not when I try to preview it. Ohhh well... at least it works somehow. Thanks for the help.

    Posted 7 years ago on Wednesday August 22, 2012 | Permalink