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Can't see preview

Gravity Support Forums » Plugin Support » Gravity Forms

  1. stacidavidson
    Member

    When I hit preview, a new window opens and it's blank. I checked to see if there were plugin conflicts, plus I turned ON the no-conflict feature and I'm still having trouble viewing the preview. I even attempted to just load the form in a page and that's not working either. What is the problem?

    Posted 11 years ago on Wednesday August 22, 2012 | Permalink

  2. David Peralty

    Almost always, this is a theme or plugin conflict. You've already started the troubleshooting steps, but can you run through the following please?
    http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict

    Posted 11 years ago on Wednesday August 22, 2012 | Permalink

  3. stacidavidson
    Member

    I'm nervous to activate and deactivate plugins as this is a client's site that I'm working on and I'm not a WordPress guru, just trying to help out by creating a form for them. If I perform the suggestions, will it effect the sites functionality?

    Posted 11 years ago on Wednesday August 22, 2012 | Permalink

  4. Rob Harrell
    Member

    Can you post a link to the form on a page - there is a chance we may be able to see what might be conflicting.

    Posted 11 years ago on Wednesday August 22, 2012 | Permalink

  5. David Peralty

    I understand, but without doing that, it will be difficult to figure out the source of the issue. If you have Google Chrome, go to the preview page, right click, select Inspect element, and go to Console. Look to see if any errors appear. Also, view the source and look for JQuery and make sure it is 1.7+. Those are my suggestions for bypassing the Activate/Deactivate stuff...

    Posted 11 years ago on Wednesday August 22, 2012 | Permalink

  7. Rob Harrell
    Member

    That link produces a 404 error.

    Posted 11 years ago on Wednesday August 22, 2012 | Permalink

  8. stacidavidson
    Member

    @Rob, is that the link that you we're requesting?

    Posted 11 years ago on Wednesday August 22, 2012 | Permalink

  9. stacidavidson
    Member

    try again... it was set to private.

    Posted 11 years ago on Wednesday August 22, 2012 | Permalink

  10. Rob Harrell
    Member

    The form shows for me: Screenshot

    Posted 11 years ago on Wednesday August 22, 2012 | Permalink

  11. stacidavidson
    Member

    So, it's working when it's live, but not when I try to preview it. Ohhh well... at least it works somehow. Thanks for the help.

    Posted 11 years ago on Wednesday August 22, 2012 | Permalink