PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Did you not get my email?

Gravity Support Forums » Plugin Support » Gravity Forms

  1. Jesse
    Member

    A while back I posted 2 questions here at 2 different times about upgrade errors, you replied after I reminded you requesting that I use the contact form here to submit the details... I did this and have not gotten any reply.. I bought the developers license in part because it specified premium support, so can I have some please :-)

    also see my post today about no emails from submitted forms as well.

    thanks in advance for your prompt attention to my needs :-)

    Jesse

    Posted 15 years ago on Thursday November 5, 2009 | Permalink

  2. Carl Hancock
    Administrator

    Hello Jesse, I just looked through and found your email. I'll respond to it in a few minutes. Next time be sure to use the Priority Support form. We get a lot of general emails, etc. through the standard Contact Us form so sometimes things slip through the cracks. The Priority Support form is for Developer support requests. Thanks!

    Posted 15 years ago on Thursday November 5, 2009 | Permalink

  3. Jesse
    Member

    thanks, i hadn't noticed the priority option up top.. I may be half blind and just not know it.. Now if you can help me sort the email issue you will be 2 for 2 in my book today :-)

    Posted 15 years ago on Thursday November 5, 2009 | Permalink