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Donate form links to Paypal account page, not payment page

Gravity Support Forums » Plugin Support » Gravity Forms PayPal Add-On

  1. ThomasUmstattd
    Member

    When I first set up my form and Paypal feed, the form took me straight to the Paypal payment screen. I made a test donation and everything worked fine. However, now the form takes me to the generic Paypal account screen where I'm asked to log in or create an account. I deleted my feed and created a new one, but that didn't help. What do I need to do? Any idea what's up? Thanks.

    Posted 12 years ago on Wednesday February 8, 2012 | Permalink

  2. Dana Cobb
    Administrator

    Hi, Thomas,

    First thing, there is a new version of the PayPal add-on that addresses some issues and has new functionality, so please install that first to see if the new version resolves your issue.

    If you still have issues (or already have the latest) below are things to check:

    1. Make sure the email address you specify as "PayPal Email Address" in the matches what you PayPal account uses.
    2. Are you using Production or Test mode? If you have switched, is everything setup on PayPal's end for whichever mode you are using?
    3. Does your PayPal account have IPN enabled still?

    If none of this helps out, then can you send us an admin login using the Contact Us form and reference this topic so we can get in there and take a look?

    Thanks.

    Posted 12 years ago on Tuesday February 14, 2012 | Permalink

This topic has been resolved and has been closed to new replies.