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Email Notification: double entries being sent in a single email

Gravity Support Forums » Plugin Support » Gravity Forms

  1. Skyball
    Member

    Email notifications are being sent to my email once the form is submitted, but it is sending duplicate content. This is a problem because I am also sending the info to my zoho account for lead management and it wont map the fields properly.

    Here is a screen shot of my email for reference: http://cl.ly/NBtf

    Here is my form: http://www.movemyproperty.com/get-started/

    I have tested with all plugins disabled.

    Posted 12 years ago on Tuesday February 26, 2013 | Permalink

  2. Skyball
    Member

    No response? Is there anything that I can do to fix this?

    Posted 12 years ago on Friday March 1, 2013 | Permalink

  3. Richard Vav
    Administrator

    Are the entries also being recorded twice? Also what have you got in the notifications settings message box

    Posted 12 years ago on Friday March 1, 2013 | Permalink

  4. Skyball
    Member

    The entries make it into zoho fine after further review. I need to fix the email notification, though.

    Posted 12 years ago on Friday March 1, 2013 | Permalink

  5. Skyball
    Member

    Here's the settings I have:

    http://cl.ly/NHRJ

    Posted 12 years ago on Friday March 1, 2013 | Permalink

  6. Richard Vav
    Administrator

    What merge tags are you using in the notifications settings message box

    Posted 12 years ago on Friday March 1, 2013 | Permalink

  7. Richard Vav
    Administrator

    Have you tried using the {all_fields} tag, also is there anything in your functions.php file that could be affecting the notifications

    Posted 12 years ago on Friday March 1, 2013 | Permalink