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Exclamation points showing up in email notifications

  1. Phone number came through as 415-808-4268! and street address came through as ! ;221 Main Street -- the exclamation points and semi-colon were not entered into the form. and idea why they are showing up this way? Using the latest Mozilla to fill out the form on XP.

    http://weekofcaring.org is the site.

    Posted 9 years ago on Tuesday July 6, 2010 | Permalink
  2. Responded via email to your request. We would need additional access to look at this.

    Posted 9 years ago on Wednesday July 7, 2010 | Permalink
  3. mark7694
    Member

    I am having the same problem.

    Carl - do I need to provide login information as well for you too look or is the solution applicable to all forms?

    Thanks,
    Mark

    Posted 9 years ago on Monday July 19, 2010 | Permalink
  4. Yes Mark, please send over login information. To debug something like this we may also need additional access such as FTP and Database access. It's a highly unique issue.

    Posted 9 years ago on Monday July 19, 2010 | Permalink
  5. mark7694
    Member

    What email address am I replying to with the info?

    Thanks.

    Posted 9 years ago on Monday July 19, 2010 | Permalink
  6. You can use our Contact Us form here:

    http://www.gravityhelp.com/contact-us

    Posted 9 years ago on Monday July 19, 2010 | Permalink
  7. thesportsphysio
    Member

    I am having the same issue I think.

    The email notification saying a form has been returned shows

    shows ( as the link to a file uploaded) as the domain
    http://www.heritageandhistory!%20.com/ etc etc etc

    however on the website in the entries area it shows correctly
    http://www.heritageandhistory.com/ etc etc etc

    Implying something is going on re paths via email back to the host website.

    Hope this helps

    adam

    Posted 9 years ago on Wednesday July 21, 2010 | Permalink
  8. UWEX
    Member

    I also have this issue. I upgraded to 1.3.13 to try to resolve it, but it didn't resolve the issue.
    The stuff saves fine, but in the email to the respondent has messed up values, usually inserting "! " at a random place in the first address line, and occasionally in the phone line as well. It's not always after the same character, or even in the same position.

    Posted 9 years ago on Thursday July 22, 2010 | Permalink
  9. This was a bug that what fixed in the latest release- v1.3.13.1

    I believe it was an issue where PHP limited the number of characters allowed on one line. Alex whipped it into shape and you can grab the latest version as always from the downloads page

    Posted 9 years ago on Wednesday August 4, 2010 | Permalink

This topic has been resolved and has been closed to new replies.