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fatal error

Gravity Support Forums » Plugin Support » Gravity Forms

  1. rachaelbell
    Member

    Hi

    I seem to be getting fatal errors all over Gravity Forms. I have tried deactivating the plugin and reactivating it but it made no difference. I don't want to delete the plugin and reinstall it as this will lose the forms I have created. Why would these fatal errors suddenly appear when nothing else has changed on my site??

    Fatal error: Call to undefined function gform_tooltip() in /home/thebigsw/public_html/wp-content/plugins/gravityforms/form_list.php on line 174

    Fatal error: Class 'GFSettings' not found in /home/thebigsw/public_html/wp-content/plugins/gravityforms/gravityforms.php on line 1161

    Thanks, Rachael

    Posted 13 years ago on Friday June 8, 2012 | Permalink

  2. David Peralty

    You can delete and re-install without losing any data or forms. They are all stored in the database. Can you re-install Gravity Forms using FTP please?

    Posted 13 years ago on Friday June 8, 2012 | Permalink

  3. rachaelbell
    Member

    I can't install it using FTP as I am not the website developer. I am an at-home mum in New Zealand, trying to run a website. I do not know how to install things using FTP process. I originally installed the plugin using the upload process. Please advise.

    Posted 13 years ago on Friday June 8, 2012 | Permalink

  4. David Peralty

    Can you try to re-install using the WordPress upload process again then please. I prefer FTP because it keeps WordPress out of the way, reducing the chances that a file will be uploaded incorrectly.

    And the process to FTP isn't much more difficult. It just requires about the same knowledge as logging into your e-mail and copy and pasting files on your computer. :) If re-installing via the WordPress upload doesn't work, I can FTP it for you with some information from you.

    Posted 13 years ago on Friday June 8, 2012 | Permalink

  5. rachaelbell
    Member

    I think I need your help!

    Installing Plugin from uploaded file: gravityforms_1.6.4.5.zip

    Unpacking the package…

    Installing the plugin…

    Could not create directory. /home/thebigsw/public_html/wp-content/plugins/gravityforms/

    Plugin install failed.

    Please can you advise how to do it via FTP or what info you need from me to help this?

    Thankyou

    Rachael

    Posted 13 years ago on Saturday June 9, 2012 | Permalink

  6. David Peralty

    Can you send me your FTP information and WordPress information at peralty@gravityforms.com and I will work on this for you today and let you know what I did.

    Posted 13 years ago on Monday June 11, 2012 | Permalink

  7. rachaelbell
    Member

    Hi

    Do you have another email address, this email failed (twice!)

    Technical details of permanent failure:
    Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 5.1.1 <peralty@gravityforms.com>: Recipient address rejected: User unknown in virtual mailbox table (state 13).

    Posted 13 years ago on Monday June 11, 2012 | Permalink

  8. David Peralty

    Sorry, that was silly of me... I'm having a bad case of the Mondays. It is peralty@rocketgenius.com.

    Posted 13 years ago on Monday June 11, 2012 | Permalink

  9. rachaelbell
    Member

    Hi - I sent you an email, did you get it?? Thanks for your help, Rachael

    Posted 13 years ago on Wednesday June 13, 2012 | Permalink

  10. David Peralty

    I've e-mailed you back regarding your situation.

    Posted 13 years ago on Wednesday June 13, 2012 | Permalink

  11. David Peralty

    Actually, you aren't going to get the e-mail because your hosting account and thus your e-mail account is out of space. Here's what I sent:

    I'm unable to upload the file via FTP because you are running over
    your 200MB storage limit and so I'm getting errors related to you
    being out of disk quota.

    Disk Space Usage 216.34 / 200 MB

    You will have to clear some space or get more space before anything
    else can happen.

    Posted 13 years ago on Wednesday June 13, 2012 | Permalink

  12. rachaelbell
    Member

    Hi, so sorry for the delay, I have been trying to sort out the disk space issue. We now are 166 out of 300 MB, so I have been able to upload the plugin myself.

    Thankyou very much for your help

    Rachael

    Posted 13 years ago on Thursday June 21, 2012 | Permalink

  13. David Peralty

    Glad to hear it! All my best.

    Posted 13 years ago on Thursday June 21, 2012 | Permalink

This topic has been resolved and has been closed to new replies.