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Fields truncated in notification email

Gravity Support Forums » Plugin Support » Gravity Forms

  1. twiedi
    Member

    The paragraph text field of our contact form is truncated mid-sentence to a length of about 200 characters in the notification email. The SQL database and the GF export contain the complete field. Any thoughts?

    Posted 11 years ago on Monday July 23, 2012 | Permalink

  2. Chris Hajer
    Key Master

    1. What version of Gravity Forms and WordPress are you using?

    2. If you submit from the form preview, does the notification arrive completely?

    3. Can you post a link to your form? If I test submit your form, will the notification email contain the paragraph field in question?

    4. Can you export the form and email it to Dana Cobb in XML format? The option is on the "Import/Export? menu under "Forms" and then it's the middle option up top "Export Forms". Export the form in question and email it to Dana at dana@rocketgenius.com - thanks

    Posted 11 years ago on Monday July 23, 2012 | Permalink

  3. Dana Cobb
    Administrator

    Hi, twiedi,

    We haven't been able to reproduce the issue. Can you provide us with the information Chris requested so we can troubleshoot using your form setup? You may email that to me at dana@rocketgenius.com .

    Posted 11 years ago on Tuesday July 31, 2012 | Permalink