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Form gives indication of not being filled out correctly without showing why.

  1. Exclusif
    Member

    Hi,

    When I try to submit one of my forms with conditional logic it says there was a problem with the submission and that the errors have been pointed out below. The errors are not pointed out below however. Maybe it requires a field that is hidden by conditional logic? This is a fairly new problem since I've successfully submitted the same form in the past (haven't changed anything in the form). The last update might have something to do with it?

    Thank you for your time.

    Posted 11 years ago on Friday November 16, 2012 | Permalink
  2. David Peralty

    Can you please link to your form? Have you tried any troubleshooting steps as of yet? Is it all forms, or just this specific one?

    Posted 11 years ago on Friday November 16, 2012 | Permalink
  3. Exclusif
    Member

    Sure, http://xn--kontorslokalergteborg-vec.com/miljoutbildning/
    It's the one at the bottom called "Förfrågan - Grundläggande miljöutbildning".

    There's also another problem. It might be connected with the one I described above:

    If you chose "Bokning" and in the next box type in a value between 9 and 12 you will see some red text appearing a bit further down. That red text should only appear if the option "Eget utbildningstillfälle (rekommenderas för er)" is NOT chosen.

    I've deactivated all plugins, switched theme to Twenty eleven and done some additional testing, but the problem is still there. It seems that the issue is only with the condition "IS NOT", and the problem is not just the form I linked above. I tried it with another form using only the "is not" condition without any other conditional logic and it doesnt work. Everything else seem to work.

    It did work in the past though. I can't be very specific as to when the problem began since I hadn't submitted the form in quite a while, sorry.

    Posted 11 years ago on Sunday November 25, 2012 | Permalink
  4. Exclusif
    Member

    I would really appreciate some help with this :-)

    Posted 11 years ago on Wednesday November 28, 2012 | Permalink
  5. Can you please export one of these forms and email it to me at chris@rocketgenius.com - I will install it and take a look at how the conditional logic is installed.

    Posted 11 years ago on Saturday December 1, 2012 | Permalink
  6. Exclusif
    Member

    I sent you an e-mail Chris!

    Posted 11 years ago on Monday December 3, 2012 | Permalink
  7. I have it: thank you. I will look at it today.

    Posted 11 years ago on Monday December 3, 2012 | Permalink
  8. I was able to submit the form from the Form Preview on my server. When I did, I saw this confirmation message: "Tack för ditt intresse Chris! Vi kommer att höra av oss så snart vi bara kan." I was not able to recreate the problem with the validation error message being shown with no fields highlighted.

    Posted 11 years ago on Tuesday December 4, 2012 | Permalink