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form not submitting with custom permalinks

Gravity Support Forums » Plugin Support » Gravity Forms

  1. Giacinto
    Member

    Hello, my form is not submitted if I have custom permalinks enabled, however it submit if I choose the predefined permalinks structure.
    Could you please help me to solve the problem? this is my form:

    http://www.universalaccess.it/form-richiesta-faq

    thanks a lot

    Posted 14 years ago on Saturday June 4, 2011 | Permalink

  2. Carl Hancock
    Administrator

    Try turning off AJAX on that form (you have the optional AJAX option turned on which is unnecessary for this form) and then test and see if the form submits properly. If not, it looks like a web server url rewriting issue.

    Posted 14 years ago on Sunday June 5, 2011 | Permalink

  3. Giacinto
    Member

    Hello Carl,

    Could you please tell me how I can disable ajax from my form?

    Thanks a lot.

    Posted 14 years ago on Monday June 6, 2011 | Permalink

  4. Giacinto
    Member

    Hello Carl,

    I have disabled ajax in the form, but the problem is still there. What do you mean for server url rewriting problem? An what I have to do to discover and solve the problem?
    THanks a Lot

    Posted 14 years ago on Monday June 6, 2011 | Permalink

  5. Carl Hancock
    Administrator

    We'll take a look, we may need additional acces to your site in order to debug the issue.

    Posted 14 years ago on Monday June 6, 2011 | Permalink

  6. Giacinto
    Member

    Hello Carl,

    Tell me what you need to better discover the problem.

    Posted 14 years ago on Monday June 6, 2011 | Permalink

  7. Giacinto
    Member

    Hello Carl, can I have a solution about this problem? becouse if it doesn't work I have to ask a refund. I'am not happy about your support (two days without answer). I hope that you can help me to solve the problem.

    Thanks a lot.

    Posted 14 years ago on Wednesday June 8, 2011 | Permalink

  8. Carl Hancock
    Administrator

    I sent you an email requesting the login and FTP information 2 days ago after replying with the above. We need the login information and FTP information. If you didn't receive my email, please send this to us via our Contact Us form.

    The issue is specific to your web server. It's not a Gravity Forms plugin issue, so we are going to try and determine what the issue is if we can. Otherwise we'll give you a refund.

    Posted 14 years ago on Wednesday June 8, 2011 | Permalink

  9. Giacinto
    Member

    Hello Carl,

    I have solved the problem, adding these lines to my httpd.conf

    <Directory /var/www/wordpress>
    Options Indexes FollowSymLinks MultiViews
    AllowOverride all
    Order allow,deny
    allow from all
    </Directory>

    Thanks to point me in the right direction.

    Bye.

    Posted 14 years ago on Wednesday June 8, 2011 | Permalink