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Form not working

Gravity Support Forums » Plugin Support » Gravity Forms

  1. gotrens
    Member

    Hi,

    After an update, many form doesn't works, link: http://www.go-etna.com/service-sicily/car-service-and-airport-transfer/ <--- In this page is a form whit canonical logic, we try to change the jquery version, but it's change nothing. Can you please check because the forms whit canonical logic didn't works?

    Thanks in advance!
    (Sorry form my bad English :-)

    Posted 13 years ago on Wednesday May 30, 2012 | Permalink

  2. Rob Harrell
    Member

    Does the form show in the formbuilder Preview?

    Posted 13 years ago on Wednesday May 30, 2012 | Permalink

  3. gotrens
    Member

    Yes, in preview is working! but not on site

    Posted 13 years ago on Wednesday May 30, 2012 | Permalink

  4. Rob Harrell
    Member

    OK, going to need you to follow the instructions here as a next step:
    http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict

    Posted 13 years ago on Wednesday May 30, 2012 | Permalink

  5. gotrens
    Member

    Do it! but no works! works only changing the theme.

    If you want, i can give you the passwords to get in!

    Posted 13 years ago on Wednesday May 30, 2012 | Permalink

  6. KindraPB
    Member

    Having the same problem on my clients' sites. Tried reinstalling and deactivating all the plugins and that didn't work. Curious what could be happening.

    Posted 13 years ago on Wednesday May 30, 2012 | Permalink

  7. RatnaC
    Member

    Having same issue here. Any solution?

    This started after upgrading to WordPress 3.32 and the latest version of Gravity Forms. style="display:none; " is showing up next to gform_wrapper div tag. Changing this is in firebug to display: block; makes the form appear. Do not know why this is showing up.

    Any ideas on how to fix.

    Thanks

    Posted 13 years ago on Thursday May 31, 2012 | Permalink

  8. Rob Harrell
    Member

    This is due to a JS conflict of some kind. You will want to check for theme/plugin conflicts as mentioned here:

    http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict

    Posted 13 years ago on Thursday May 31, 2012 | Permalink

  9. gotrens
    Member

    Hi Rob, we deactivate all plug in, but the form with canonical logic not works. When we change the theme the form work. You have another solution for me or can i give you our passwords by mail.
    My mail is info@go-etna.de.
    http://www.go-etna.com/
    http://www.go-etna.com/service-sicily/car-service-and-airport-transfer/
    Thank you
    Salvatore

    Posted 13 years ago on Thursday May 31, 2012 | Permalink

  10. Rob Harrell
    Member

    Salvatore,

    You have a conflict with your theme. You will need to reach out to theme developer to try to pinpoint the issue. It's most likely being caused by an improper use of javascript somewhere in the theme.

    Posted 13 years ago on Sunday June 3, 2012 | Permalink