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Forms not showing

  1. writetime
    Member

    On a client website the forms we have created are not showing on any of our 5 systems. However or IT assistant ran a check through Adobe Browser Lab and it showed in 8 browsers.

    The bizzare thing was when I checked 2 days ago they were there and working.
    I have tried reinstalling, renaming and creating new and it will not show up, I'm stumped.

    My URL is: http://easterandassociates.com/contact-us/, and http://easterandassociates.com/contact-us/mailing-list/

    Thank you for the help.

    Posted 14 years ago on Wednesday April 6, 2011 | Permalink
  2. I'm not seeing any problems with the forms... see these screenshots:

    Contact Us form:
    FireFox: http://grab.by/9PkJ
    Chrome: http://grab.by/9PkK
    Safari: http://grab.by/9PkL

    Mailing List form:
    FireFox: http://grab.by/9PkO
    Chrome: http://grab.by/9PkQ
    Safari: http://grab.by/9PkM

    So there doesn't appear to be any problem with the forms. It's possible it is something at your location. But it is bizarre if so. There is no reason why it shouldn't work.

    Both those forms use conditional logic which relies on Javascript to show/hide elements of the form. If you have a firewall that is blocking the Javascript request for some reason, that would cause the form not to display. But i've never seen that happen, i've never heard of this issue happening.

    Posted 14 years ago on Wednesday April 6, 2011 | Permalink