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Having trouble with alerts. I am not notified of filled out forms.

  1. For some reason I am not receiving alerts that our forms are being filled out. I have made sure that we are running the most current version, but I am not sure what to do.

    You time and help is much appreciated.

    Thank you very much.

    Josh Edler

    Posted 7 years ago on Friday December 16, 2011 | Permalink
  2. Hey Josh,

    I'm assuming you have enabled the notifications in the notification settings. If so, the first thing to keep in mind is your web server sends the email notifications, Gravity Forms does not.

    The first thing to do is create a test form and configure the notifications to go to a @gmail.com or @yahoo.com email address that you have access to (or create a new one) and then submit some tests and see if the email notifications arrive. When doing this, be sure to check your Spam box to make sure they haven't been flagged as spam.

    If the emails arrive at the @gmail.com or @yahoo.com address then the notifications are being sent and it could be an issue of them just not being received at your specific email address.

    You may have to configure your WordPress site to send email via SMTP rather than PHP. SMTP is a more reliable way of sending email, but you'd have to get SMTP settings from your host to do this. You'd also have to install and configure this plugin:

    http://wordpress.org/extend/plugins/wp-mail-smtp/

    When using SMTP you'd need to make sure the Send From you use it an email associated with your hosting account. Then use the Reply-To for the users email address if you want the Admin Notification to easily reply to the user when you receive it.

    Ultimately sending email and the reliability of that email is a function of your web server itself and not Gravity Forms. Here is a good article from Joost de Valk on ways to improve the reliability of email sent via your web server:

    http://yoast.com/email-reliability/

    Joost is also a Gravity Forms user and his changes improved the email notifications on his site by making his server send email more reliably.

    Posted 7 years ago on Saturday December 17, 2011 | Permalink
  3. Hi I am having this same issue. However when I use a yahoo account it doesn't go there either. How do I fix this? Do I still need to download that smtp plugin or start somewhere else?

    I entered the email address it should go to in the notification section, is there somewhere else it should go?

    Thanks!

    Posted 7 years ago on Thursday January 5, 2012 | Permalink
  4. Hi Custom College,

    I'd start with the SMTP plugin. :)

    Posted 7 years ago on Thursday January 5, 2012 | Permalink
  5. I'm having a similar issue, but not exactly the same.

    I have a form that should send the admin notification but does not seem to. However, the notification to the user that is sent at submission IS sent.

    I'm confused as to why one would be sent and the other not - or at least is not getting through.

    Any additional thoughts?

    thanks

    Posted 7 years ago on Sunday January 29, 2012 | Permalink
  6. I am also having the same issue as art013 , user notification is sent but not admin. That's just on one form other forms work fine. That form is a copy of one of the forms with minor changes.

    Posted 7 years ago on Saturday April 14, 2012 | Permalink
  7. can you export that form and send the XML file to me at rob@rocketgenius.com so I can take a look, you could also provide me with a WP admin login. Either way you choose, please reference this post in your email for me.

    Posted 7 years ago on Saturday April 14, 2012 | Permalink
  8. When I put two forms on a page, the alerts don't function. Form is not submitted, but there is no red boxes etc.

    Any suggestions would be appreciated.

    thanks

    Posted 6 years ago on Monday November 5, 2012 | Permalink
  9. David Peralty
    Administrator

    Can you post a link to an example page jessomejd?

    Posted 6 years ago on Monday November 5, 2012 | Permalink
  10. Hi David,

    sorry, I think i just resolved it after I sent this off. I simply changed the form id's (I was using a link in 2 different places to the same form). When I changed the id on the 2nd link, it all worked. Not sure why the 2nd link shows the same form as the first, but it works.

    john

    Posted 6 years ago on Monday November 5, 2012 | Permalink