PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

I need support

Gravity Support Forums » Plugin Support » Gravity Forms

  1. oursmartweb
    Member

    I've emailed, and posted questions and no one is getting back to me. This is ridiculous.

    Posted 12 years ago on Friday February 10, 2012 | Permalink

  2. Carl Hancock
    Administrator

    Support isn't handled via email. So i'm not sure where you emailed your requests but the Support Forum and the Priority Support are the only places where support takes place. We don't have a support email that users can send requests to and the Contact Us page containing our Contact Us form clearly states it's not for support requests.

    Your first Pre-Purchase Question was replied to by a member of our team instructing you to post on the support forum or use Priority Support if you have access to it. He also stated, as i did above, that we aren't sure where you emailed your questions but support isn't handled via email. His reply can be found here:

    http://www.gravityhelp.com/forums/topic/twilio-wp-plugin-integration

    You then posted in the Support Forum and then followed up on that post with a request for an update and now you have posted again.

    I have replied to your support forum post here:

    http://www.gravityhelp.com/forums/topic/twilio-sms-integration?replies=3#post-49022

    Please read it completely and be sure to look at the policy regarding support response times that I included in my reply.

    Posted 12 years ago on Friday February 10, 2012 | Permalink

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