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Impossible to delete or mark as read

Gravity Support Forums » Plugin Support » Gravity Forms

  1. Grégoire
    Member

    Hi
    I run the 1.6.1 version with french version.
    Since this update, I can't mark as read or delete the message.
    Have you heard already about that?
    Have you a solution?
    Here is the form link
    Thanks

    Posted 13 years ago on Friday November 11, 2011 | Permalink

  2. Carl Hancock
    Administrator

    We haven't had this issue reported. Please contact me directly at carl@rocketgenius.com and provide me with a WordPress admin login for this site and an FTP login for this site and we can take a look and see what is going on. It sounds like either a conflict or the necessary database changes that 1.6 requires were not executed.

    Posted 13 years ago on Friday November 11, 2011 | Permalink

  3. Grégoire
    Member

    Hi Carl
    Thanks for your answer.
    I send you already (WP and FTP account)
    Grégoire

    Posted 13 years ago on Friday November 11, 2011 | Permalink

  4. Carl Hancock
    Administrator

    This is a translation problem related to the French translation that is causing a JS problem with the mark as read and trash functionality. We will look into this and will fix it in the next release.

    Posted 13 years ago on Friday November 11, 2011 | Permalink

  5. Brandon & Jeffrey
    Member

    I'm also having a similar issue, but with the standard English version. We recently changed servers and had a bunch of issues with the migration of Gravity Forms. I exported the form from the old server, and imported it into the new server. I can't delete any entries that are made to the form, and beyond that, I can't even edit the form. The form is located here.

    Posted 13 years ago on Friday November 18, 2011 | Permalink

  6. Carl Hancock
    Administrator

    @Brandon Your issue is not related to the users issue above. His issue was specifically related to the French translation and has already been fixed via an update. In the future please post a new support request rather than responding to an old existing request.

    It sounds like something is wrong either with your Gravity Forms setup, or the Gravity Forms files. If you migrated the database then it's possible the Gravity Forms data got corrupt if you exported and imported using a tool that doesn't properly support serialized data.

    Would it be possible for you to completely uninstall and re-install Gravity Forms or do you need to retain the data that already exists?

    If you can re-install, go to the Gravity Forms Settings page and use the Uninstall option at the bottom of that page to completely remove Gravity Forms. Then go to the Plugins page and Activate it again. It will rebuild the database tables, etc.

    Posted 13 years ago on Friday November 18, 2011 | Permalink