PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Missing or corrupted notification fields

  1. NickBroome
    Member

    On forms that used to work fine I am now receiving Notifications with missing fields and/or table code within the HTML email, ie <tr bgcolor="#FFFFFF">, td colspan="2"> etc . There's on average about 3 field errors per 40 form fields and is not consistent. The database entries are correct and all present. No changes, additional plugins or upgrades have been made to the site. Any ideas on how I can fix these errors in the Email Notifications?

    Posted 14 years ago on Monday April 18, 2011 | Permalink
  2. Nobody else is reporting this issue, and we are unable to replicate it locally. Do you have any HTML being used within that form in any fields? It's possible that could be disrupting the HTML if the custom HTML you have added isn't correctly formatted.

    Posted 14 years ago on Monday April 18, 2011 | Permalink