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Need a license key?

Gravity Support Forums » Plugin Support » Gravity Forms

  1. thesportsphysio
    Member

    Hi
    I have a fully licensed copy of GF but my additional plugins are constantly requesting registration permission.

    Gravity Forms MailChimp Add-On
    Gravity Forms Polls Add-on
    Gravity Forms Quiz Add-on
    Gravity Forms User Registration Add-On

    Additional plugins are showing in the plugin list with the message

    Register your copy of Gravity Forms to receive access to automatic upgrades and support. Need a license key?

    I have deactivated and deleted them all, including GF Version 1.6.12 and re-uploaded and activated the latest files from GF site . But they still showing as needing registration

    It is as if the additional plugins can not see the registration number to validate...

    Note: the GF registration key field has a green tick -- so looks as if valid/ active
    and GF plugin itself is not showing any message requiring registration / or update.

    Any thoughts as to how to fix would be much appreciated

    Posted 11 years ago on Wednesday February 20, 2013 | Permalink

  2. David Peralty

    Are you running Multisite?

    Posted 11 years ago on Wednesday February 20, 2013 | Permalink

  3. thesportsphysio
    Member

    Hi David , no, not that i am aware of....

    Posted 11 years ago on Thursday February 21, 2013 | Permalink

  4. David Peralty

    Are you running the latest version of WordPress? Is there anything special about your installation that you can think of? Usually this happens if the server can't contact our licensing server, or if another plugin is interfering.

    Posted 11 years ago on Thursday February 21, 2013 | Permalink

  5. thesportsphysio
    Member

    Yes - latest wordpress

    i will work through plugins.... and see if a conflict... will report back

    Posted 11 years ago on Saturday February 23, 2013 | Permalink

  6. rwintle
    Member

    I had exactly this problem. Did you find the solution?

    Posted 11 years ago on Tuesday February 26, 2013 | Permalink

  7. apouch
    Member

    Me too, same thing, any ideas?

    Posted 11 years ago on Thursday March 7, 2013 | Permalink

  8. David Peralty

    Can you guys test for a theme/plugin conflict please? http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict

    Posted 11 years ago on Thursday March 7, 2013 | Permalink

  9. apouch
    Member

    Hi David
    I just deactivated my theme Thesis and activated Twenty Ten - no change.
    Then I deactivated all my plugins and reactivated the GF plugins, no change.
    I tried to remove the license from the GF settings > save > then added it back in > save - no change.
    Hope that helps?
    Here is a link to a screen shot I took: http://annepouch.com/paypalGF.jpg

    Posted 11 years ago on Thursday March 7, 2013 | Permalink

  10. David Peralty

    Hmm, for some reason, maybe it isn't able to reach our authentication server, but usually it would be showing the same issue for the core plugin as well. It shouldn't effect anything, and I'll get our development team to check things out as soon as they have a chance.

    Posted 11 years ago on Thursday March 7, 2013 | Permalink