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No Email Notification

Gravity Support Forums » Plugin Support » Gravity Forms

  1. marcusw
    Member

    Hi, I was previously getting an email notification, but when I rebuilt my site, this stopped working.

    Any ideas why?

    screenshot on request

    Posted 13 years ago on Thursday December 15, 2011 | Permalink

  2. Richard Vav
    Administrator

    Are the entries being marked as spam? Also when you rebuilt your site did you remove any plugins?

    Posted 13 years ago on Thursday December 15, 2011 | Permalink

  3. bigmaxsstudio
    Member

    Two of my clients are having the same problem, they get the notifications from PayPal but they never through the program.

    Posted 13 years ago on Thursday December 15, 2011 | Permalink

  4. Richard Vav
    Administrator

    Gravity Forms doesn't actually send the emails, your web server must be configured to send email or a wordpress SMTP plugin must be installed and correctly configured.

    Posted 13 years ago on Thursday December 15, 2011 | Permalink

  5. bigmaxsstudio
    Member

    In the test stage for both of these clients when I would send a test order I always got an email of the order. All I did was change the email address of who to send the email to.

    Posted 13 years ago on Thursday December 15, 2011 | Permalink

  6. David Smith
    Member

    Who are you hosting with? and is the email you changed it to on a domain that is hosted by the same hosting service?

    Posted 13 years ago on Thursday December 15, 2011 | Permalink

  7. marcusw
    Member

    Hi.
    No, no spam.
    Did I remove plugins...maybe one or two....but not sure why that would affect the mail delivery..

    Sorry for the delay....it is my own configured email...maybe I need to speak with my server guy.

    Posted 13 years ago on Sunday December 25, 2011 | Permalink

  8. Chris Hajer
    Key Master

    It's almost always configuration of the form, the content of the submission, the host, the server that sends mail if it's a different machine, the receiving server, and even the email client.

    We have had the best luck with the WP Mail SMTP plugin and an external authenticated SMTP server.

    Good reading:
    http://yoast.com/email-reliability/

    Another article I read recently:
    http://www.codinghorror.com/blog/2010/04/so-youd-like-to-send-some-email-through-code.html

    Posted 12 years ago on Tuesday December 27, 2011 | Permalink