PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

No notifications or Entries being sent

Gravity Support Forums » Plugin Support » Gravity Forms

  1. allmyhoney
    Member

    Hi there, I have a tried adding to this thread here: http://www.gravityhelp.com/forums/topic/entries-not-being-recorded-but-notifications-are-being-sent but I think I am not allowed to add to this. I have upgraded to the latest Gravity Forms 1.6.3.2 but still I do not receive any notification and also the form entry is not being saved. Here is what I tried:

    1. I tried my standard webmail to make sure its not on the server side - all works well
    2. I tried the standard theme contact form from Woo in my case, and this sends the mail fine.
    3. I tried rebuilding a new form in GF and does not send a notification or store an entry.
    4. I tried installing the plugin by FTP again - as I have large forms I do not want to break but again no good unfortunately.

    Are others still having issues. For the last 2 years these forms have worked beautifully so I really want to get to the bottom of it. Any help would be much appreciated.

    Cheers

    Posted 12 years ago on Wednesday March 7, 2012 | Permalink

  2. allmyhoney
    Member

    I know bumps are annoying but its just this is a fatal issue for me as these forms are pretty important. I know I should have backed up (yes my fault indeed) but is there anyway I can get a copy of 1.6.3.0 or 1.6.3.1 as this worked like a charm for me. I see the newest version but is there a repository some place to get this older copy?

    Posted 12 years ago on Thursday March 8, 2012 | Permalink

  3. Rob Harrell
    Member

    Did you try the latest release yet, it just came out yesterday, and let me know how that goes first?

    Posted 12 years ago on Thursday March 8, 2012 | Permalink

  4. allmyhoney
    Member

    Hey rob, thanks for the update. Ok I installed v1.6.3.2.1 and still no good. Still the same issues really. Anything else we can try out.

    Posted 12 years ago on Thursday March 8, 2012 | Permalink

  5. allmyhoney
    Member

    Hi Rob, I just want to confirm here that the new release has fixed the issue after all. I did a full install over the previous version and now notifications and entries are sent and stored as always. I am not sure why really or what file was fixed, but I am glad you guys maintain and upgrade so effectively. Thanks for the help. For others I would advice the new release and doing a full ftp upload of all the files.

    Posted 12 years ago on Friday March 9, 2012 | Permalink

  6. Rob Harrell
    Member

    Awesome man, glad that worked out and thanks for confirming!

    Posted 12 years ago on Friday March 9, 2012 | Permalink

This topic has been resolved and has been closed to new replies.