PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Not Receiving Requests to my Form

  1. My form is set up in Wordpress by my developer, for customers to fill out.
    My developer states, "To answer your question, the e-mail relay is actually handled from either your e-mail provider or your hosting account, depending upon where your info@advancedrealtycorp.com e-mail address is setup. This isn't a setting that your Wordpress Dashboard or form plugin would need to be set with, and I have tested and verified that the form does send e-mail properly. This issue is likely located at your e-mail provider or hosting account and could be due to the e-mail address or the e-mail address's forwarding being misconfigured."

    My ISP states, "I just got off the phone with godaddy again, they advised that (dedrelay.secureserver.net) need to be put in the script for the webform mail. If you are misinterpreting what I am saying we can do a three way call with them so that they can explain it better, let me know."

    Please advise how to resolove this?

    Posted 12 years ago on Monday March 4, 2013 | Permalink
  2. http://www.advancedrealtycorp.com/contact/
    Above is the link for the form.

    Posted 12 years ago on Monday March 4, 2013 | Permalink
  3. Will an administrator please respond to my request on this thread?

    Posted 12 years ago on Monday March 4, 2013 | Permalink
  4. Richard Vav
    Administrator

    You only started this thread around an hour ago so I am afraid you need to be patient, a member of the gravity forms team will respond to your enquiry as soon as they can, in the mean time please take note of the response times as set out on the following page http://www.gravityhelp.com/support-times/

    You can also check out the faqs about failures to receive notifications here http://www.gravityhelp.com/frequently-asked-questions/faq-notifications/

    Posted 12 years ago on Monday March 4, 2013 | Permalink
  5. David Peralty

    If you are having issues with Notifications, please check out the following steps: http://www.gravityhelp.com/documentation/page/Troubleshooting_Notifications

    Specifically configuring an SMTP plugin might be what you want to do so you can put in the address that GoDaddy gave you for mail routing.

    All my best!

    Posted 12 years ago on Monday March 4, 2013 | Permalink
  6. David,

    Please update your FAQ / Troubleshooting information with the details that I outlined in my last post on this thread:

    http://www.gravityhelp.com/forums/topic/email-notifications-not-working-8?replies=9#post-182090

    Posted 12 years ago on Saturday March 23, 2013 | Permalink
  7. Please look at my last post regarding this issue for additional information on this thread.

    http://www.gravityhelp.com/forums/topic/email-notifications-not-working-8?replies=9#post-182090

    Posted 12 years ago on Saturday March 23, 2013 | Permalink

This topic has been resolved and has been closed to new replies.