PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

"Oops! We could not locate your form" issue

  1. I have latest WP a GF. 5 forms.

    One of them disappeared today, the others one are working fine.

    If I try to view it from the page where I had inserted I get that error message.

    If I try to edit it from admin dashboard, I see nothing inside, it's like a blank form with the default content before start editing. If I try to preview, same Oops stuff.

    I have daily backup, what should I do? And how come did that happen? Forms are the most important part on my blog...

    Thank you.

    –
cordialmente,

    tiziano solignani, da  Mac
    http://ts.solignani.it
    http://blog.solignani.it

    Posted 12 years ago on Tuesday September 20, 2011 | Permalink
  2. PS into admin dashboard the widget show there are 5 entries, but if I open them it's all blank...

    http://dl.dropbox.com/u/134544/forum/Schermata%2009-2455825%20alle%2017.07.52.png

    Posted 12 years ago on Tuesday September 20, 2011 | Permalink
  3. And this is the page:

    http://blog.solignani.it/info/contatti/chiedi-il-patrocinio-a-spese-dello-stato/

    Posted 12 years ago on Tuesday September 20, 2011 | Permalink
  4. This is the content of the display meta field from phpmyadmin

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    all'istanza. Se sono più di uno, fai un file <a
    href="http://support.microsoft.com/kb/306531/it" target="_blank">zip
    e mandaci quello. I documenti che ci servirebbero sono i seguenti:

    </div>

      <li style="text-align: justify;"><span style="font-weight: bold;">redditi</span>:
      se hai
      presentato la dichiarazione dei redditi: ultima dichiarazione dei
      redditi presentata, la tua e di tutte le persone che risultano nel tuo
      stato di famiglia; se non hai presentato la dichiarazione dei redditi:
      una autocertificazione, dell'ammontare del tuo reddito, sia per te che
      per tutte le persone che risultano nel tuo stato di famiglia, redatta
      su questo <a
      href="http://blog.solignani.it/files/2009/08/autocertpergp.pdf"
      target="_blank">modello (nella sezione "dichiaro" scrivere "che il
      mio reddito per l'anno precedente è stato di euro ..." oppure "di non
      aver avuto alcun reddito per l'anno precedente");

      <li style="text-align: justify;"> <span style="font-weight: bold;">documenti
      di identità</span>: un documento di identità tuo (carta d'identità o
      patente di guida); tessera sanitario o codice fiscale di tutte le altre
      persone che rientrano nel tuo stato di famiglia;

      <li style="text-align: justify;"><span style="font-weight: bold;">certificati</span>:
      un certificato di residenza e un certificato di stato di
      famiglia.

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    ";s:3:"bcc";s:36:"blog-solignani-form@googlegroups.com";s:4:"from";s:0:"";s:9:"fromField";s:1:"5";s:8:"fromName";s:0:"";s:13:"fromNameField";s:1:"2";s:7:"replyTo";s:0:"";s:12:"replyToField";s:1:"5";s:7:"routing";N;s:17:"disableAutoformat";s:0:"";}s:13:"autoResponder";a:8:{s:7:"toField";s:1:"5";s:3:"bcc";s:0:"";s:8:"fromName";s:16:"[blog solignani]";s:4:"from";s:22:"solignani@solignani.it";s:7:"replyTo";s:0:"";s:7:"subject";s:52:"la tua domanda per il patrocinio a spese dello Stato";s:7:"message";s:162:"Grazie {Nome e cognome (First):2.3},

    abbiamo ricevuto la tua domanda per l'ammissione al patrocinio a spese dello Stato.

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    Posted 12 years ago on Tuesday September 20, 2011 | Permalink
  5. It sounds like the data for that form is corrupt.

    Have you recently made any changes such as migrated from one server to another?

    Or have you recently made changes to the form that quit working? If so did those changes involve adding HTML or scripts to any of the form fields?

    One thing you can try is install and activate the Meta Recovery plugin available on the Plugin Downloads page. It adds a Meta Recovery nav item to the Forms menu. Go there and then select the form you are having a problem with and try to repair the form meta using this tool.

    Something has happened to the form meta data, that is what the problem is.

    Posted 12 years ago on Tuesday September 20, 2011 | Permalink
  6. No migration, no recent changes to the form.

    Tried the plugin: This form's meta could not be recovered.

    What about copying and pasting from a db recent dump via phpmyadmin?

    But U should tell me exactly wich field I have to.

    Thank U.

    Posted 12 years ago on Wednesday September 21, 2011 | Permalink
  7. It looks like something specific in the HTML you placed in a field on that form is what is breaking things.

    If you go to Import/Export and select Export Forms and select that form and export it to XML, does it generate an XML file?

    Posted 12 years ago on Wednesday September 21, 2011 | Permalink
  8. A file gets downloaded, but the content is blank. I am sorry I delayed my reply, but I did not receive mail notification of your post, strange enough.

    Thank U.

    Tiziano

    Posted 12 years ago on Thursday September 22, 2011 | Permalink
  9. Any hint?

    Posted 12 years ago on Friday September 23, 2011 | Permalink
  10. Your form meta data is corrupt. Something you added to the form in one of the fields, most likely HTML and/or scripting corrupted the form meta information that defines the fields on your form. I'm not sure what can easily be done to correct it.

    Posted 12 years ago on Friday September 23, 2011 | Permalink
  11. Can I try copying from an SQL dump and paste the field with phpmyadmin? Just tell me wich field/table? Thank you

    Posted 12 years ago on Friday September 23, 2011 | Permalink
  12. I made some tries copying old database backup into the field display_meta of the table wp_rg_form_meta, but no joy.

    But I am sure that the dump of the db from where I took the field's content were taken when the form was working, for I have a daily dump I keep into dropbox, I went back to 31 aug when I am sure the form was working, no joy though.

    Did I make some mistake? Is it the right field? I used copy and past via phpmyadmin, could that be the bug? Is there any other way I can retrieve the field from a previous backup?

    Thank you.

    Posted 12 years ago on Saturday September 24, 2011 | Permalink
  13. Another question: is there some sort of cache between wordpress and the mysql database, which could impeed me to see changes in real time?

    Posted 12 years ago on Saturday September 24, 2011 | Permalink
  14. It would be possible to copy the form data from a backup, but you have to be very careful using PHPMyAdmin because it doesn't properly handle serialized array data... and can cause a similar issue with corrupting the data.

    There is no cache with the Gravity Forms related data and your MySQL database or WordPress for that matter unless you have some sort of caching in place.

    Posted 12 years ago on Monday September 26, 2011 | Permalink
  15. Thank U. Which other way to restore from an SQL dump would U suggest me to use?

    –
cordialmente,

    tiziano solignani, da  Mac
    http://ts.solignani.it
    http://blog.solignani.it

    Posted 12 years ago on Tuesday September 27, 2011 | Permalink
  16. I would suggest a database tool other than PHPMyAdmin that can export/import. I use a desktop application for interacting with the database. I just know PHPMyAdmin does not properly handle serialized arrays and can corrupt the data when you import/export a serialized array using it.

    Posted 12 years ago on Tuesday September 27, 2011 | Permalink
  17. I did it! I connected to the remote mySQL server via Sequel Pro and to the local backup copy, then copied and pasted the field and it worked (while with phpmyadmin it did not).

    I guess you should consider to write a tutorial about that.

    Thank you.

    Posted 12 years ago on Thursday September 29, 2011 | Permalink