PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Page won't load properly after 1.7.2 plugin update

Gravity Support Forums » Plugin Support » Gravity Forms

  1. Cary Mullen
    Member

    Hi there. Love the plugin but ran into an issue when upgrading to the latest 1.7.2 version. Once I did this update I went to double check the page I had my gravity form on and the page wouldn't load. When I removed the gravity form shortcode the page loaded fine.

    I've created a test sample page on my site to show the issue.

    http://www.mexicorealestatecondos.com/vacations/gravity-form-testing/

    (You'll see the page isn't loading and there is some weird code in the top left area sort of greyed out)

    Shortcode I'm using: [gravityform id="2" name="Inquiry Form"]

    For the record, everything was working fine prior to the plugin update to 1.7.2.

    Any help would be greatly appreciated. Thank you.

    Posted 10 years ago on Wednesday May 1, 2013 | Permalink

  2. Richard Vav
    Administrator

    Could you try testing for a theme/plugin conflict by following this advice http://rkt.gs/testing

    One thing I did notice when I checked your pages source code is the following script which is loading a very old version of jquery from google, it should be loading version 1.8.3 which is the same version that ships with wordpress.

    <script type='text/javascript' src='http://ajax.googleapis.com/ajax/libs/jquery/1.4.4/jquery.min.js?ver=3.5.1'></script>

    Regards,
    Richard
    --
    Just another member of the community helping out where I can

    Posted 10 years ago on Wednesday May 1, 2013 | Permalink