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Paragraph field input not displaying properly in email notifications?

Gravity Support Forums » Plugin Support » Gravity Forms

  1. redrocketstudios
    Member

    Hello,

    We have a GravityForm set up on a client's website as a contact form. My client has noticed that, if a user enters in multiple paragraphs into a paragraph field, the entered paragraphs don't show up in the email notification for the entry at all, and the other form field values after the paragraph field get cut off. There isn't a character limit set on the field, and shorter lengths of text seem to work fine. The full paragraphs (and everything after them in the entry) display correctly when viewing the entries individually from the Wordpress backend; it's just the email notifications that get messed up.

    Their Wordpress setup uses the WP-Mail-SMTP plugin for emails (they're running on Yahoo Business Hosting.) Would either the plugin or their choice of hosting have anything to do with the problem?

    Thanks guys! We love your plugin!

    Posted 13 years ago on Tuesday January 17, 2012 | Permalink

  2. redrocketstudios
    Member

    If it helps, I've also tried checking the "Disable Auto-Formatting" box in the notification settings; this hasn't done anything unfortunately.

    Any help with this would be greatly appreciated!

    Posted 13 years ago on Wednesday January 18, 2012 | Permalink