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Picatcha not working, shows error message "Refresh if you do not see any image"

Gravity Support Forums » Plugin Support » Gravity Forms

  1. DCacupuncture
    Member

    Hello

    I've installed the Picatcha addon.
    I've added my Picatcha public and private key

    Issue
    I have a multiple page form.
    The Picatcha box does not show up when placed at the end of the form. Instead I get the message:
    "Refresh if you do not see any image"
    But if I place the Picatcha field at the beginning of the form it does show, and work correctly.

    To see a screen shot of the problem go to: http://webbdemo.com/images/picatcha-2.png
    To see a screen shot of the Picatcha working at the beginning of the form go to: http://webbdemo.com/images/picatcha-1.png

    Wordpress Version 3.4.2
    Gravity Forms Version 1.6.7

    links to forms on site:
    http://www.dc-acupuncture.com/new-patient-health-history-form
    http://www.dc-acupuncture.com/medical-insurance-form

    Thanks for the assistance!
    Jules

    Posted 12 years ago on Saturday September 22, 2012 | Permalink

  2. Chris Hajer
    Key Master

    I see this error on page one of your five page form:

    Timestamp: 9/21/2012 9:12:45 PM
Error: TypeError: Picatcha.elm is undefined
Source File: http://api.picatcha.com/static/client/picatcha.js?_=1348279951359
Line: 323

    From the type of error, it seems like your server cannot communicate with the picatcha server, or there is a misconfiguration of some sort. I think you need to contact picatcha about this one. The developer is active in our forums here as well.

    Posted 12 years ago on Saturday September 22, 2012 | Permalink