Not sure if this has been mentioned before, but if you are on a list of entries for a single form (haven't tried it where it lists all the form entries together) and then hit the trash link that appears when you hover over the entry, it reloads the page showing entries for all forms, and if you go back to the form you were on, the entry hasn't been deleted.
PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.
Possible Bug? - trash link on entries view doesn't delete
-
I've tested this in the past and have not been able to recreate it. I went to the entries for one form, clicked the Trash link, the page did an AJAX refresh, and the entry was gone. To be sure, I navigated to the forms menu then back to the list of entries, and the entry is gone, and in the trash. It also worked when I checked multiple entries and then used the bulk actions drop down to trash them: they all ended up in the trash.
If that is not your experience, please be sure you are using the latest Gravity Forms and WordPress. Then, check for theme and plugin conflicts by using these instructions http://rkt.gs/testing
It's possible a theme or plugin is outputting JavaScript on the Gravity Forms admin pages and causing the trash function to fail to work.
Posted 11 years ago on Saturday March 2, 2013 | Permalink -
If you are experiencing this issue consistently, please use our troubleshooting tips here to check for theme and plugin conflicts http://rkt.gs/testing
We've not been able to recreate it, so any additional information you can provide to help us recreate it will be appreciated.
Posted 11 years ago on Tuesday March 5, 2013 | Permalink
