PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Problem with notification emails

  1. Ok, this is probably something simple that I am having trouble seeing right now. However, none of my notification emails are coming through as HTML formatted emails. I have this working with gravity forms on another site, but for some reason, on this site all notifications are coming in a plain text, including showing the html markup tags. It does not matter if "Disable auto formatting" is checked or not.

    Any idea where to look?

    Posted 11 years ago on Wednesday November 14, 2012 | Permalink
  2. David Peralty

    Sounds like something is changing how e-mails are sent. Can you try the following in hopes of finding a theme or plugin conflict causing the issue?

    http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict

    Posted 11 years ago on Wednesday November 14, 2012 | Permalink
  3. David,

    You were right on target. It was a conflict with User Meta Pro.

    I found the solution here: http://user-meta.com/forums/topic/conflict-with-gravity-forms-plugin/

    I hope this helps someone else.

    Posted 11 years ago on Wednesday November 14, 2012 | Permalink
  4. David Peralty

    Glad you got it sorted out and thanks for coming back to let us know the source.

    Posted 11 years ago on Wednesday November 14, 2012 | Permalink

This topic has been resolved and has been closed to new replies.