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Problem with notification emails

  1. Ok, this is probably something simple that I am having trouble seeing right now. However, none of my notification emails are coming through as HTML formatted emails. I have this working with gravity forms on another site, but for some reason, on this site all notifications are coming in a plain text, including showing the html markup tags. It does not matter if "Disable auto formatting" is checked or not.

    Any idea where to look?

    Posted 12 years ago on Wednesday November 14, 2012 | Permalink
  2. David Peralty

    Sounds like something is changing how e-mails are sent. Can you try the following in hopes of finding a theme or plugin conflict causing the issue?

    http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict

    Posted 12 years ago on Wednesday November 14, 2012 | Permalink
  3. David,

    You were right on target. It was a conflict with User Meta Pro.

    I found the solution here: http://user-meta.com/forums/topic/conflict-with-gravity-forms-plugin/

    I hope this helps someone else.

    Posted 12 years ago on Wednesday November 14, 2012 | Permalink
  4. David Peralty

    Glad you got it sorted out and thanks for coming back to let us know the source.

    Posted 12 years ago on Wednesday November 14, 2012 | Permalink

This topic has been resolved and has been closed to new replies.