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send confirmations or any mail to user_email

Gravity Support Forums » Plugin Support » Gravity Forms

  1. Cheo
    Member

    Hello.

    First that all, I will want to thank you for the great plugin.
    So far Carl has been very helpful.
    But I have a problem and maybe someone can help me.

    I can send mail, I already configure the SMTP plugin, and all the mails are sent correctly, but only when the mail is wrote by the user, when I pre-populated the field with the user_email, this option is suggested by the plugin, the mail doesn't go to that email.
    I can display it, but something goes wrong, because that email doesn't arrive.

    Thanks in advance for the help.

    Regards from Chile

    Posted 14 years ago on Tuesday April 13, 2010 | Permalink

  2. Carl Hancock
    Administrator

    Are you pre-populated that field with the same email address the email is being sent to? If so then your mail service may not be allowing it to receive if the to and the from are the same address.

    Another area to look at is if it is getting caught in your spam filter and you just aren't receiving it because of that.

    The issue is going to be on your mail server/receiving end of things since the emails are being sent to users.

    Posted 14 years ago on Tuesday April 13, 2010 | Permalink

  3. Cheo
    Member

    Thanks Carl.

    That was the problem.

    I was using the default value as {user:user_email}

    But i Have to use the "Allow field to be populated dynamically" with {user:user_email}

    Thanks Again.

    Posted 14 years ago on Tuesday April 13, 2010 | Permalink