PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Submission Error - class-phpmailer.php

Gravity Support Forums » Plugin Support » Gravity Forms

  1. morg7801
    Member

    For some reason when I try to submit a form it gives me this error:
    Fatal error: Cannot redeclare class PHPMailer in /home/content/80/7256080/html/wp-includes/class-phpmailer.php on line 34

    I'm updated to the most current version. Here is the link to the form: http://www.boisestatepublicradio.org/monthly-newsletter/ or http://www.boisestatepublicradio.org/submit-news-release/

    Posted 14 years ago on Wednesday April 27, 2011 | Permalink

  2. Carl Hancock
    Administrator

    We've never had this error reported. Gravity Forms uses the WP_MAIL function to send email, not the PHPMailer class. This could be a plugin or theme conflict. Is this a brand new installation? Was Gravity Forms working on this site fine previously?

    Posted 14 years ago on Wednesday April 27, 2011 | Permalink

  3. morg7801
    Member

    Gravity Forms was working on our site before. I'll check the plugins. Thanks

    Posted 14 years ago on Wednesday April 27, 2011 | Permalink

  4. morg7801
    Member

    It was conflicting with Mee News Plugin (which is a email newsletter plugin)

    Posted 14 years ago on Wednesday April 27, 2011 | Permalink

  5. Carl Hancock
    Administrator

    Are you running any of the Gravity Forms Add-Ons? If so what versions? This will help us determine if it's a conflict with Gravity Forms or one of the Add-Ons.

    Posted 14 years ago on Thursday April 28, 2011 | Permalink