PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Text Area is clipping

Gravity Support Forums » Plugin Support » Gravity Forms

  1. sentmessenger
    Member

    Before the 1.1.1 upgrade, my emails would show a complete email from the information in the text area. The database is capturing all the data, but the email is clipping it very short in the middle of a sentence. Any ideas on why?

    Posted 14 years ago on Wednesday September 16, 2009 | Permalink

  2. Carl Hancock
    Administrator

    Can you forward me an example to carl-at-rocketgenius.com so I can see the email and what it is doing? We will look into it.

    Posted 14 years ago on Wednesday September 16, 2009 | Permalink

  3. sentmessenger
    Member

    Yeah. This site is live and we print the emails and post them in the ministry room. So sooner the better. :)

    Posted 14 years ago on Wednesday September 16, 2009 | Permalink

  4. sentmessenger
    Member

    I sent it.

    Posted 14 years ago on Wednesday September 16, 2009 | Permalink

  5. sentmessenger
    Member

    I have 3 forms on the site and they all cut short like the example I emailed. Is it restricting the number of characters somewhere?

    Posted 14 years ago on Wednesday September 16, 2009 | Permalink

  6. sentmessenger
    Member

    Just thought I would give you a little more input...

    I uninstalled the plugin, then re-installed the 1.0 version and it worked again fine. Then I upgraded again and it has the same problem. So you might compare the 2 and see what's different in the code that pertains to sending email notifications to the form owner. Anyway, I am going to revert to 1.0 until it is resolved. Thanks!

    Posted 14 years ago on Wednesday September 16, 2009 | Permalink

  7. Carl Hancock
    Administrator

    Yea, I received your email with the notification example. We will look into it and get back with you when we have resolved the issue.

    Posted 14 years ago on Wednesday September 16, 2009 | Permalink

  8. sentmessenger
    Member

    Cool. Thanks. It is working in 1.0 so I am not in a hurry. Thanks!

    Posted 14 years ago on Wednesday September 16, 2009 | Permalink

  9. Carl Hancock
    Administrator

    We have this issue resolved on our side. I will be in touch via email with an updated version of the plugin that you can test before we release it to the public.

    Posted 14 years ago on Wednesday September 16, 2009 | Permalink

  10. sentmessenger
    Member

    Great. jnimon [at] jnimon.com

    Posted 14 years ago on Wednesday September 16, 2009 | Permalink

  11. Carl Hancock
    Administrator

    Just emailed you a new build, let me know how it goes and if everything is good we will wrap it up and release it to the rest of the Gravity Forms users. Thanks!

    Posted 14 years ago on Wednesday September 16, 2009 | Permalink

  12. Jimmy
    Member

    It works great. Thanks for such fantastic service. You guys no doubt hear the complaints... So... Good job!

    Posted 14 years ago on Thursday September 17, 2009 | Permalink

  13. Jimmy
    Member

    Oh, yeah... I have 2 accounts with you. I am about to upgrade to the developer license. :)

    Posted 14 years ago on Thursday September 17, 2009 | Permalink

This topic has been resolved and has been closed to new replies.