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Gravity Support Forums » Plugin Support » Gravity Forms

  1. jessbarnes
    Member

    I just purchased this plugin and installed it on WordPress 3.3.1, when I try and create a form, and press save, I get the error message "There was an error while saving your form. Please contact our support team."

    I noticed there were several other posts on the forums with the same error message, but no solution appears to have been offered??

    Posted 13 years ago on Wednesday March 7, 2012 | Permalink

  2. Fiduzi
    Member

    I guess they are sleeping ;) *patience

    Note: Our forum support hours are Monday through Friday, 9AM to 6PM EDT (UTC/GMT-4). Please allow adequate time for a response to your inquiry. Thank you.

    Posted 13 years ago on Wednesday March 7, 2012 | Permalink

  3. Rob Harrell
    Member

    Yes, thanks - just got up. :) I have run this up the chain to our lead dev - thanks for reporting it. We'll let you know what we find out ASAP.

    Posted 13 years ago on Wednesday March 7, 2012 | Permalink

  4. RT Media
    Member

    Same issue, version etc. Adding a comment so I'm subscribed for an update.

    Posted 13 years ago on Wednesday March 7, 2012 | Permalink

  5. Rob Harrell
    Member

    Guys, a new version is available here for download: http://www.gravityhelp.com/downloads/

    Posted 13 years ago on Wednesday March 7, 2012 | Permalink

  6. jessbarnes
    Member

    After manually downloading it from the link above, the form saving problem is now fixed! Thanks guys.

    I should note that I couldn't get 1.6.3.2.1 to update automatically.. WordPress Plugins and Forms > Updates both implied I had the latest version when I had 1.6.3.2.

    Posted 13 years ago on Thursday March 8, 2012 | Permalink

  7. Rob Harrell
    Member

    Yes, we haven't released it via the automatic update yet, so it is just a manual install for now.

    Posted 13 years ago on Thursday March 8, 2012 | Permalink

This topic has been resolved and has been closed to new replies.